Sunrise PO Shines Light on Leads

From left: Sunrise, FL, Branch Supervisor, Customer Services Miriam Ramirez; A/Manager, Customer Service Operations Camille Moscola-Calvo and Business Development Specialist Adrienne Savino review a lead.

During a Fort Lauderdale team meeting to discuss the Employee Engagement Programs (EEP), Business Development Specialist Adrienne Savino shares with A/Manager, Customer Service Operations Camille Moscola-Calvo the success that Sunrise, FL, Supervisor, Customer Services Miriam Ramirez is having with leads submitted into the programs.

“Sunrise Post Office is significantly contributing with lead generation, resulting in new revenue sales for the Fort Lauderdale area,” said Savino. 

WPB OIC Announces Two Promotions

West Palm Beach, FL, Officer In Charge (OIC) Joe Molfetto announced the selection of Sharon Lowery as Supervisor, Customer Services at the Riviera Beach, FL, Post Office. Lowery began her career as a City Carrier Assistant (CCA) in March 2013. Lowery has worked as A/Supervisor, Customer Services under the supervision of Palms West Station Manager, Customer Services Pablo Estupinan and Delray Beach, FL, OIC Andy Moir.

Rufus C. Graham II

Molfetto also announced the selection of Rufus C. Graham II as Palm Beach Gardens Branch Supervisor, Customer Services. In February 2013, Graham started his career as a Postal Support Employee (PSE) in Belle Glade, FL. After one year, he accepted his first detail assignment as a Route Count Inspector and also served as A/Supervisor, Customer Services in West Palm Beach, FL.

Key West PO Seeks PSE Position

Have any family, friends, neighbors or business associates interested in working in Key West? Postmaster Connie Cade is seeking Postal Support Employee (PSE) Sales and Services/Distribution Associates at a salary of $15.63 per hour. A PSE holds a temporary appointment not-to-exceed 360 days.Subsequent appointments after a five-day break in service may be offered, but are not guaranteed. 

The application window is open until 11:59 p.m. (Central) on March 12, 2016. Only online applications are accepted. Visit www.usps.com/employment to register and create an online profile before searching and applying to open job postings, including this Key West position. 

This job has an exam requirement. Examining will continue until capacity has been reached.

Veterans are encouraged to apply and will receive preference in examining in accordance with Veteran Preference laws and regulations

Duties will include:
1. Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.
2. Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides special assistance; and answers customer inquiries when needed.
3. Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services.
4. Handles and processes customer purchases and returns relating to products and services and may use a point of sale system. Assists customers with transactions.
5. Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage areas are presentable to customers.
6. Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.
7. May verify presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit balances.
8.  Checks and sets Post Office stamp-vending machines and postage meters.
9. Rents Post Office Boxes; receives rental payments, conducts reference checks, and completes related forms.
10. In addition, may assign and clear accountable items.
11. Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch, or station.
12. Distributes primary and one or more secondary schemes of outgoing mail for dispatch 
based on knowledge of current distribution schemes.
13. Follows established safe work methods, procedures and safety precautions while performing all duties.
14. Performs other duties as assigned.

For more information, contact the Postmaster at connie.s.cade@usps.gov.

Welcoming Our Miami Beach OIC

Miami Beach OIC Roberto Farias 

Let's extend a warm South Florida welcome to Roberto Farias who is Officer In Charge, Miami Beach. His regular position is Postmaster, Panama City.

Farias began his career as a Letter Carrier in 1980. His extensive knowledge in rural delivery led to USPS Headquarters recognition in 2005.

Farias excelled as the Southwest Area spokesperson on rural delivery at a symposium for District Managers and their staffs in San Antonio, TX in 2005. His wealth of postal knowledge and outstanding capabilities led to several other detail assignments including Manager Customer Services, Encino Park, San Antonio, and Southlake, TX; Officer In Charge, Gainesville, FL, Plano and Tyler, TX; Manager, Post Office Operations, Macon, GA; Operations Program Analyst, Dallas, TX, and South Florida District 3999 Project Leader in 2011. In 2012, he was promoted to Manager, Operations Programs Support in the Caribbean District, and in 2013, to Postmaster, Panama City. 

Farias served in the U.S. Air Force. He also is a college graduate with a degree in Business Management. He graduated from the Associate Supervisor Program (ASP) in 2001. 

"Roberto brings a wealth of knowledge and experience from his various postal assignments," said Manager, Post Office Operations Robert Weiser. "Please join me in wishing Roberto continued success in his new position."

Article by: Victoria Shadd-Sutton, A/Administrative Assistant, MPOO 7
Photo by: Tiffany Chestnut, Miami Beach A/Secretary

If you haven't yet responded to the Postal Pulse Survey ... The deadline has been extended to Monday, March 28.

Bargaining employees received paper surveys at their home address, while non-bargaining employees received their surveys via email.

What's that? You didn't receive an email invitation or a letter to your address of record?

Not to worry. 

Employees who need a replacement paper copy should call the Gallup help desk at 800-788-9987 or send an email to surveyhelp@gallup.com. Employees also can use this contact information to request an email with a link to the online survey.

Super Bowl Champs on Envelopes

The Postal Service is celebrating the Denver Broncos’ recent championship with a commemorative envelope.
The envelope features an image of Broncos players, the team’s logo and game score. Each envelope sells for $10.
Checks and money orders should be made payable to Postmaster and mailed, along with a completed order form at https://liteblue.usps.gov/news/link/2016/SuperBowl-50-Order-Form.pdf to Broncos’ Souvenir Envelopes, US Postal Service — Retail Dept., 7500 E 53rd Place, Room 2209, Denver, CO, 80266-9998.

'Spring Forward' on Sunday, March 13

It’s time to “spring forward.”  Daylight Saving Time begins Sunday, March 13, 2016.

With modern technology, most phones autoset and computers automatically update to sync with  the time change.  However, the time change still can be confusing.  Most people remember the trick to clock changing by the old quote of "spring forward, fall backward," which reminds us to set forward our clocks for Daylight Saving Time in the spring and set backward for Standard Time in the fall. 

What is Daylight Saving Time? Its origins go back to Benjamin Franklin who supposedly came up with the idea. The point of setting back the clocks is to give an extra hour of daylight in the afternoon, while having an hour less of daylight in the morning. Yet, it was not put into practice across most of the United States until 1967.  And beginning in 2007, Daylight Saving Time was expanded --- Americans now observe Daylight Saving Time from the second Sunday of March until the first Sunday of November. 

Likely few people will move the clock hand, or dial, forward an hour exactly at 2:00 a.m. local time. But that's when Daylight Saving Time officially begins on Sunday, March 13. 

During the time change, the National Fire Protection Association and the U.S. Consumer Product Safety Commission recommend that consumers change the battery in smoke and carbon monoxide detectors.