Haverhill SSA Delivers the Brand

West Palm Beach Postmaster Robert Weiser (left) recognized Haverhill Sales and Services Associate Deborah Torlincasi (right) for delivering the brand and achieving a perfect score on a recent Retail Customer Experience (RCE) transaction. Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders

Lights, Camera, Action!

Northbrook, IL, Letter Carrier Carlos Ayala was featured in a Postal Service TV advertising campaign last year.

Casting call. The Postal Service is inviting employees to audition for this year’s holiday TV advertising campaign.

The audition is open to all employees. No prior acting experience is required.

To audition, follow these steps:

• Create an audition video. In the video, state your name, location, position and how long you’ve worked for USPS. Talk about why you love working for the Postal Service and share your favorite holiday-specific USPS memory.

• Upload the video. Use the USPS Holiday 2017 Employee Casting site to upload your video. You’ll be asked to complete an online form and hit “Submit.”

Video uploads are limited to 30 megabytes.

Submissions are due Friday, Sept. 15, at 5 p.m. EDT.

The commercial will be filmed in October and begin airing during the holidays.

All applicants must receive approval from their managers before selection and production begins.

Source: LINK

Customer Praises WPB Admin Ass't

West Palm Beach Administrative Assistant Victoria Shadd-Sutton (center) was commended for providing excellent customer service. West Palm Beach Postmaster Robert Weiser (right) received a handwritten letter from a Palm Beach Gardens customer who praised Shadd-Sutton on her experience. The customer stated that “her expertise and professionalism were very apparent." Weiser, along with West Palm Beach Manager, Customer Service Operations Gilberto Vega (left), thanked Shadd-Sutton for portraying a positive postal image to our customers in front of her peers. Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders

Informed Delivery to Add Packages

Informed Delivery provides residential consumers with digital previews of their incoming mail.

In September, the Postal Service will combine the My USPS and Informed Delivery platforms, offering consumers the ability to interact with their incoming mail and packages, in one dashboard.

“The integration with My USPS will make Informed Delivery the single digital point of entry for consumers to view images of their mail and manage their packages. This will help the Postal Service maintain the relevancy of mail in today’s highly digital environment,” said Chief Customer and Marketing Officer Jim Cochrane.

Informed Delivery, which USPS recently rolled out nationwide, provides residential consumers with digital previews of their incoming mail. These images can be viewed via email notifications, or they can be accessed through an online dashboard.

After the integration, the Postal Service will no longer use My USPS terminology. All features previously available through My USPS will become part of Informed Delivery.

Employees can sign up for Informed Delivery at informeddelivery.usps.com. Sign-up is voluntary and must be completed off the clock.

The Informed Delivery sites on Blue and LiteBlue will also be updated with information for employees.
 
Source: LINK

Lantana Lead SSA is Good as Gold

Lantana Officer-In-Charge Lori Giordano (right) presented a Certificate of Appreciation to Lead Sales and Services Associate Patricia Thomas (left) to thank her for providing outstanding service to her customers. Thomas earned a second Gold Star Award for a perfect Retail Customer Experience (RCE) transaction. Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders

Fort Pierce SSAs Earn 4th Gold Star

The Fort Pierce Main Office received its fourth consecutive perfect score on a Retail Customer Experience (RCE) transaction. Sales and Services Associates Shaniece Freeman-Chavis (left), Joslin Hines (right), and Carlos Camacho (not pictured) earned Gold Star Awards for their outstanding customer service. This Gold Star recognition is the second for Hines. Photo: Dawn Hutson

Miami SSAs Earn More Gold Stars

Miami Postmaster Enrique (Rick) Suarez thanked the following employees, who provided outstanding service to their customers and earned a Gold Star Award for a perfect Retail Customer Experience (RCE) transaction.

“The Gold Star Award is a small token of appreciation to demonstrate that your achievements do not go unnoticed,” said Suarez. “Thank you for all the excellent customer service you provide.”

 Kendall Postal Store Sales and Services Associate Tyshika Whitehead 

Olympia Heights Branch Sales and Services Associate Mylene Llama-Castillo

 

 Shenandoah Finance Unit Sales and Services Associate Emilean Harrell

 

Photos: Miami Customer Relations Coordinator Mirtha Uriarte