Talkin' 'Bout My (New) Generation Self-Service Kiosk Deployment

Greenacres Manager, Customer Service Floyd Pierce tests one of five Self-Service Kiosks available for customer convenience.  Photo:  Debra J. Fetterly

South Florida Post Offices have a new generation of self-service kiosks --- and enthusiastic lobby assistants --- to improve the customer experience.

The new self-service kiosk already has been deployed at Coral Gables Branch, Delray Post Office, Fort Lauderdale Main Office, Greenacres Branch, Hallandale Post Office, Jupiter Post Office, Miami General Mail Facility Retail Unit, North Miami Branch, Olympia Heights Branch, Quail Heights Branch, Snapper Creek Branch, South Florida Retail Unit (Pembroke Pines), Tamarac Branch, Tropical Reef Station, West Palm Beach Main Office, and Weston Branch.

The new kiosks feature a brighter and larger touch screen and also have a scanner for pricing greeting cards and ReadyPost products.  It accepts credit and debit cards and may be used to buy stamps; weigh, calculate and purchase postage for items weighing up to 70 lbs.; send items via Express Mail, Priority Mail, First-Class Mail, and Parcel Post; purchase insurance up to $500; look up ZIP Codes and obtain mailing information; obtain Express Mail, Certified Mail, and Return Receipts; purchase Delivery Confirmation service; and make Post Office Box payments.  And there’s no transaction fee!