Friday, July 11, 2014

Weston Scores 100% VOE Index, Response Rates

Front row, from left: Mike Gordilla, Ann Smart, Dayvette Hunter, Beverly Singleton, and Elvie Gresham. Second row:  Cindy Sauls, Mary Ann McQuaide, Ray Diaz, Greg Febles, Courtney Macon, Gregory Brown and Manny Herrera-Guzman. Back row, from left: Jim Micel, Jim Dulong, Mike Felling, Tom Lopresti, Mitch Auster, Rodney Cobham, Duane Hunt (Manager, Customer Services), and Mike DiFederico.

Story & Photo: Amy McCall, Fort Lauderdale Customer Relations Coordinator

It’s very unusual for an office to score 100 percent on its Voice of the Employee (VOE) Index survey score. Weston employees have done so and the previous quarter, employees scored a 100 percent response rate. Manager, Customer Services Duane Hunt is very proud of the perfect scores and plans to keep them coming.

“Communication and a good sense of humor are the tools for success on VOE,” said Hunt. “I couldn’t ask for a better team of employees.”

Letter Carrier Beverly Singleton says that Hunt and the management team treat everyone fairly and everyone does their job.  “Duane communicates with us regularly and he tells us what we need to get done and then he lets us do our jobs,” said Singleton. 

At the quarterly recognition meeting, South Florida District Manager Jeffery Taylor presented a Certificate of Appreciation for the highest VOE index district score to Hunt, who accepted on behalf of his team.

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