Are you looking to broaden your horizons in
the Customer Services functional area? If so, consider a detail (not to exceed two years) as
Manager, Customer Services, EAS-21, at the Carol City Branch located at 18690
NW 37 Avenue in Miami Gardens, FL. Work hours will be 8 a.m. to 5 p.m. with Saturday and Sunday
as non-scheduled days. All qualified EAS career employees within the
district area will be considered.
The
successful candidate will manage the activities of a
large detached mails unit operation, on three tours, in the receipt and
distribution of mails normally in an area broader than that associated with a
station or branch; provides window services and/or mail delivery and
collection. Requirements include:
1. Knowledge of postal operations related to delivery and collection;
caller service; and mail processing, including distribution, dispatch, and
transportation.
2. Knowledge of the national agreements with clerks, carriers, and
mail handlers, including provisions related to overtime, corrective action, and
grievance resolution.
3. Knowledge of policies and procedures related to the investigation
and handling of vehicle and industrial accidents.
4. Knowledge of route inspections, route adjustments, and the
Delivery Service Information System (DSIS).
5. Knowledge of service standards and service objectives.
6. Ability to prepare and manage a budget, including controlling
costs within budget allocations.
7. Ability to manage the work of people, including planning,
scheduling, coordinating, and monitoring, to meet organizational goals.
8. Ability to communicate orally and in writing in order to train and
give guidance to employees, resolve grievances, investigate customer
complaints, and give information and technical guidance to major mailers.
9. Ability to forecast mail volume and work force and equipment
needs.
10.
Ability to analyze data in order to evaluate performance and
identify deficiencies.
Employees
interested must submit their eCareer profile, along with a summary of
accomplishments addressing the requirements stated on this posting. All applications must be sent via
the mail to
Postmaster, Opa-Locka, 550 Fisherman ST,
Opa-Locka, FL 33054-9998. Applications must be received by COB,
Friday, August 22.
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