Customer Now Singing a Happy Tune

Letter Carrier Albert Soto 

Story & Photo: Mirtha Uriarte, Miami Customer Relations Coordinator

Customer Susan Ryan mailed a paperback autobiography of Latin singer, Jose Jose, to a very close friend of his wife on November 13. The friend was having the autobiography signed by the singer and mailed back to Ryan. But the situation had a sour note ... something was off key.

Ryan became anxious when days passed and the package had not reached its destination. When she tracked the package on the USPS Track and Confirm website, she noticed it was looping between the Royal Palm Processing & Distribution Center and the Martin Luther King, Jr. Branch (Zone 33147). An addressing error sent the package to the unintended destination rather than the Father Felix Varela Branch (Zone 33174). Ryan reached out to Miami Postmaster’s Office for assistance.

Miami Postmaster’s Administrative Assistant Estrella Noguera realized the package had the incorrect ZIP Code on it. She contacted Martin Luther King, Jr. Branch Manager, Customer Services Lena Madison who captured the package and then hand delivered it to A/Supervisor, Customer Service Support Gale Williams who in turn, hand delivered the package to the Father Felix Varela Branch. 

Letter Carrier Albert Soto provided same-day delivery and noted that the customer was singing a happy tune.