Wednesday, June 10, 2015

Teamwork = $1.2 Million in Revenue From Arrowmail Presort Company


Arrowmail Presort Operations Manager Vicente Rodriguez
Photo: Iliana Valdes

By Lillian Castro, Manager, Consumer and Industry Contact 

In an effort to offer top quality solutions to their clients, Arrowmail Presort Company wanted to offer new and existing customers using meter postage, the opportunity to pay the postage for packages with the capability of tracking services. Operations Manager Vicente Rodriguez knew where to go – his Business Service Network Representative Iliana Valdes.

Valdes has been managing Arrowmail, one of the largest and most technologically advanced mail and print service providers in the South Florida District, for quite some time now.  She has further developed and enhanced her professional relationship with their staff members, such as Rodriguez.    

The use of the Intelligent Mail Package Barcode became a requirement in January 2015, in order for mailers like Arrowmail to qualify for Commercial Base and Commercial Plus pricing for Priority Mail Express, Priority Mail, and First Class Mail.  Further, customers using meters as a form of payment must comply with IMpb requirements in order to qualify for Commercial Base and Commercial Plus pricing. 

Valdes engaged the assistance of Senior Field Sales Representative Theresa Fondon and guidance with the implementation of new software needed to produce the IMpb capabilities was provided.  In addition, detailed information on free packaging for Priority Mail Express and Priority Mail was also shared with Rodriguez. 

After much conversation, a decision was made by Rodriguez to purchase a software system, allowing Arrowmail to generate the IMpb. Thus, allowing their meter customers to take advantage of the discounted pricing.  As a result, the customer has committed to shifting volume from the competitor to Priority Mail and First-Class Mail packages.  This shift produces an additional $1.2 million of new revenue and with the possibility of future growth.

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