Arrowmail
Presort Operations Manager Vicente Rodriguez
Photo: Iliana Valdes
Photo: Iliana Valdes
By Lillian Castro, Manager, Consumer and Industry Contact
In an effort to offer top
quality solutions to their clients, Arrowmail Presort Company wanted to offer
new and existing customers using meter postage, the opportunity to pay the
postage for packages with the capability of tracking services. Operations Manager Vicente Rodriguez knew
where to go – his Business Service Network Representative Iliana Valdes.
Valdes has been managing
Arrowmail, one of the largest and most technologically advanced mail and print
service providers in the South Florida District, for quite some time now. She has further developed and enhanced her
professional relationship with their staff members, such as Rodriguez.
The use of the Intelligent
Mail Package Barcode became a requirement in January 2015, in order for mailers
like Arrowmail to qualify for Commercial Base and Commercial Plus pricing for
Priority Mail Express, Priority Mail, and First Class Mail. Further, customers using meters as a form of
payment must comply with IMpb requirements in order to qualify for Commercial
Base and Commercial Plus pricing.
Valdes engaged the assistance
of Senior Field Sales Representative Theresa Fondon and guidance with the
implementation of new software needed to produce the IMpb capabilities was
provided. In addition, detailed information
on free packaging for Priority Mail Express and Priority Mail was also shared
with Rodriguez.
After much conversation, a
decision was made by Rodriguez to purchase a software system, allowing
Arrowmail to generate the IMpb. Thus,
allowing their meter customers to take advantage of the discounted
pricing. As a result, the customer has
committed to shifting volume from the competitor to Priority Mail and First-Class
Mail packages. This shift produces an
additional $1.2 million of new revenue and with the
possibility of future growth.
No comments:
Post a Comment