Recently, I had the
pleasure of speaking to Mr. Danny Felix (right) in the Miami Address Management
Systems (AMS) Office.
He helped me resolve an
error that was preventing me from enrolling my address in Informed Delivery. He
researched the problem for me, and once he identified the root cause, he explained
the situation clearly and how he was going to fix it.
He assured me the issue
would be corrected promptly and that I would be able to enroll in about two
weeks from the date of my call, once all systems had updated.
I am pleased to say
that the updates propagated much sooner than that, and I was able to enroll
without issue the following week.
I wish to express my
sincerest thanks to Mr. Felix for assistance. I was extremely impressed by his
depth of knowledge and expertise, and on top of that, I truly appreciated his friendliness
and professionalism.
Signed,
A Satisfied Customer
No comments:
Post a Comment