Non-Scheduled Days:
Sunday and Thursday
Workhours: 10:30 a.m. to 7:30 p.m.
A Supervisor, Customer Services supervises a group of employees in the delivery, collection, and distribution of mail, and in window service activities within a Post Office, station or branch, or detached unit.
REQUIREMENTS
- KNOWLEDGE OF PERFORMANCE
MEASUREMENT systems
and standards, and customer satisfaction indicators, as they relate to
customer service operations.
- CHANGE MANAGEMENT: Prepares
employees for change by establishing and maintaining continuous dialogue
with employees; communicates change to employees and reassures them during
the transition from present to future state.
- COMMUNICATION SKILLS: Organizes and
expresses thoughts and information in a clear and concise manner while
tailoring the message to the audience; engages in active listening; is
aware of the impact of nonverbal cues on the message being delivered;
takes into account the feelings and motivation of others when delivering a message.
- EMPLOYEE FOCUS: Establishes a
positive and safe work environment conducive to increasing productivity
through treating employees with dignity and respect; defines the roles of
employees and clarifies their responsibilities for the success of the
organization; provides employees with the tools and support they need to
accomplish their goals.
- FUNCTIONAL ADMINISTRATION: Completes
administrative tasks; generates and analyzes daily reports to ensure
appropriate documentation of operations.
- OPERATIONS MANAGEMENT: Manages the
operation through the use of operational plans developed to drive work
unit and organizational performance; addresses labor relations issues and
applies knowledge of local and national agreements to solve workplace
conflicts; analyzes data on a regular basis to determine if adjustments to
current operations are necessary to achieve goals.
- PERSONAL ACUMEN: Adapts to
changes in the business environment; demonstrates trustworthiness and
initiative to accomplish work unit and organizational goals and
objectives.
- WORK
UNIT PLANNING:
Determines priorities of the work unit on a daily and weekly basis;
identifies resources (employees and capital) needed to accomplish goals
and allocates resources as allowed to support the priorities and goals
established for the work unit and organization as a whole.
