Wrong color? Wrong size? Or maybe you just changed your mind. Whatever the reason, Parcel Return Service (PRS) makes it easy for our customers to return something they bought from a catalog or on the Internet.
Businesses provide customers with a special Parcel Return Service mailing label with their order. If customers need to return items, merchants pay the postage. All our customers need to do is to affix the label to the package and mail it. Quick. Easy. Convenient.
Couldn't be simpler, right? Well . . . not so fast. The return label has the address of the Network Distribution Center (NDC) in the customer's service area. And the NDC address on the label contains a unique ZIP Code — one that begins with 569. Because ZIP Code span 569 is unique and different than the expected NDC ZIP Code span, some employees believe it's incorrect. In some cases, Parcel Return Service packages have been rejected at retail counters or returned to the sender because to some employees, the address appears to be an incorrect ZIP Code. But the ZIP Code span is correct, and these packaged must be accepted, collected, and processed.
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