Have You Completed Your Survey?

Today's the day ... March 28 is the deadline to complete your Postal Pulse Survey. Employees are encouraged to take a few minutes (on the clock) to complete their survey.

To take the survey online, follow these steps:

Enter http://www.gallupmail.com/survey/uspssurvey.gx in your search engine and select “Help.”

You will be prompted to enter your Employee Identification Number (EIN), and then select “Enter.” (Your Employee ID is easy to find — just look at the top of your earnings statement. It's the 8-digit number printed just above the words "Employee ID.")

You will receive an access code. Write down the code and select “Next.”

You will be prompted to enter your access code. Type your code in the space provided and select “Begin survey.”

If you need assistance, send an email to Gallup, the organization that conducts the survey at q12help@gallupmail.com or call 800-788-9987.

'Scratch-and-Sniff' Direct Mail: Simply 'Irresistible' at National Postal Forum

The Postal Service has honored the team behind a direct mailing that was designed to boost tourism in South Dakota.

Nahan Printing, designer Lawrence & Schiller and the state’s tourism department received the award at the National Postal Forum, an industry conference held last week in Nashville.

The “Black Hills & Badlands” mailpiece featured high-quality photographs of South Dakota’s national parks, a pine forest-scented scratch-and-sniff and a free T-shirt coupon.

“Mail is evolving, allowing marketers to leverage the unique interactivity of mail and create new and powerful experiences by seamlessly connecting mail with digital content and by employing new printing techniques to improve memorability and responses,” said New Products and Innovation Vice President Gary Reblin.

The award is part of Irresistible Mail, a USPS program that highlights innovative designs and print and digital technologies.

National Postal Forum attendees voted for the winner from a list of six finalists.

Survey Deadline: Monday, March 28

To take the survey online, follow these steps:

Enter http://www.gallupmail.com/survey/uspssurvey.gx in your search engine and select “Help.”

You will be prompted to enter your Employee Identification Number (EIN), and then select “Enter.” (Your Employee ID is easy to find — just look at the top of your earnings statement. It's the 8-digit number printed just above the words "Employee ID.")

You will receive an access code. Write down the code and select “Next.”

You will be prompted to enter your access code. Type your code in the space provided and select “Begin survey.”

If you need assistance, send an email to Gallup, the organization that conducts the survey at q12help@gallupmail.com or call 800-788-9987.

Hurry!  The deadline is Monday, March 28.

Delivery, Sales 'Pushing the Limits'

Delivery Operations Vice President Ed Phelan and Sales Vice President Cliff Rucker address attendees at the National Postal Forum this week.

USPS is taking new approaches to delivery to better serve business customers, postal executives said this week.

The organization is continuing to test new kinds of deliveries, such as groceries and bottled water. These tests have sparked significant operational changes, including adopting non-traditional delivery times and flexible carrier scheduling.

“We are evolving by pushing the limits of what we do now,” said Delivery Operations Vice President Ed Phelan. “We’re innovating in ways that seemed like a pipe dream just a few 
years ago.”

Phelan and Sales Vice President Cliff Rucker discussed the changes at the National Postal Forum, where they emphasized the Postal Service’s willingness use operational capabilities to meet the changing needs of business customers.

“We’re committed to working with our customers to become an extension of their brand,” said Rucker.

One area where USPS sees potential: Delivering products for retailers that ship merchandise from stores instead of warehouses. The Postal Service’s ship-from-store business has grown more than 30 percent during the past year.

Phelan and Rucker said USPS also wants to continue leveraging recent investments in technology, including Mobile Delivery Devices, which help provide businesses with up-to-the-minute tracking data they can pass along to their customers.

CMSO: 'Take Care of Your Customers'

Chief Marketing and Sales Officer Jim Cochrane addresses the National Postal Forum this week.

USPS is using technology to better serve business customers, Chief Marketing and Sales Officer Jim Cochrane told industry leaders at the National Postal Forum this week.

“The future is all about the customer. We have to listen and quickly adapt to their needs,” he said.

One example is Informed Delivery, a service that provides consumers with a digital preview of their incoming mail. In the future, USPS wants to invite businesses to create “digital add-ons” for these alerts, boosting their value to consumers.

“As an industry, we need to work together,” Cochrane said.

USPS also wants to share more data with business customers to help them drive sales.

For example, the Postal Service can tell a retailer when its mailing will arrive in a consumer’s mailbox. The retailer could then send the consumer a text message with a time-sensitive offer.

Other improvements include PostalPro Beta, a new online service that will replace RIBBS, the longtime USPS site for business mailers.

Ultimately, focusing on customers’ needs will help strengthen the Postal Service, Cochrane said.

“If you want to generate revenue, you have to take care of your customers.”

PMG: USPS Has a Digital Strategy

USPS is leading a technology-driven reinvention of mail, PMG Megan J. Brennan said at the National Postal Forum (NPF) in Nashville, TN.

“The Postal Service is investing in our digital strategy because there are limitless opportunities when we combine the power of mail with the ubiquity of mobile,” Brennan said. “We are committed to elevating the role of mail in American marketing and communications and earning a bigger slice of the marketing pie.”

The PMG identified strategic initiatives to provide the industry with greater digital capabilities. “Our vision is not confined to what we can accomplish in the next year or two. We have to continue to build and focus on the long-term rewards,” she said.

Brennan highlighted Informed Visibility, a USPS platform that provides businesses with data and analytics that allow them to improve their marketing efforts.

She also showcased Informed Delivery, a service that provides customers with a digital preview of their incoming mail.

A recent test shows 70 percent of subscribers open the daily notifications they receive through Informed Delivery, which is on track to be available as a mobile app nationwide next year.

PMG, Fire Chief Cite Seay's Heroism

Jupiter Officer In Charge Kristopher Novy (left) was pleased to present a letter from Postmaster General Megan J. Brennan to Tequesta Branch Letter Carrier Shawn Seay (right). Photo: Jordan Beabout

It’s not every day that an employee receives a letter from Postmaster General Megan J. Brennan. But that’s just what happened to Tequesta Branch Letter Carrier Shawn Seay.

It was a PMG Hero Award letter praising his “heroic actions and selfless display of civic duty.”

While delivering his route, Seay became concerned when he noticed a customer hadn’t collected mail for several days. Seay knocked on the front door of her house, but there was no answer. He then asked her neighbors to call for help. Emergency responders arrived, entered the house and found an ill woman lying in bed. She was taken to a hospital and treated. Later it was learned that the woman had been alone in her home for four days and had been in dire need of medical attention.

“I am proud of the sound judgment and compassion showed in contacting her neighbors,” Brennan wrote. “Your alert probably saved her life. Thank you for being the eyes and ears of the community.”

In closing, Brennan wrote “The Postal Service has played an integral role in the daily lives of American citizens for 240 years. Through the faithful completion of their daily rounds, and by going the extra mile for customers whenever needed, letter carriers maintain and strengthen this proud tradition.”

Seay also received a commendatory letter from Martin County Fire Rescue Chief Joseph Ferrara.

“Because of Mr. Seay’s quick thinking, intuitation and compassions, this woman survived what could have been a life-threatening situation,” said Ferrara. “On behalf of the Martin County Fire Department, I would like to thank Mr. Seay for his efforts and gallantry.”

35 Years and Counting in Tequesta!

Tequesta Branch Manager, Customer Services Brian Coulton (left) presented Supervisor, Customer Services Debbie Chapman (right) with her 35-year Service Award. Photo: Kristopher Novy

What's Your (Postal) Pulse Reading?

If you are a bargaining employee who has not yet filled out your Postal Pulse survey responses on paper, you have the option of sharing your feedback online --- while on  the clock.

To take the survey online, follow these steps:

Enter http://www.gallupmail.com/survey/uspssurvey.gx in your search engine and select “Help.”

You will be prompted to enter your Employee Identification Number (EIN), and then select “Enter.” (Your Employee ID is easy to find — just look at the top of your earnings statement. It's the 8-digit number printed just above the words "Employee ID.")

You will receive an access code. Write down the code and select “Next.”

You will be prompted to enter your access code. Type your code in the space provided and select “Begin survey.”

If you need assistance, send an email to Gallup, the organization that conducts the survey, at q12help@gallupmail.com or call 800-788-9987.

The survey has 13 questions and takes about 3-5 minutes to complete. All responses are confidential. Gallup doesn’t share individual completed surveys with the Postal Service.

Bargaining employees previously received paper copies of the survey. These employees may still complete the paper surveys, if they choose. Non-bargaining employees are encouraged to complete their Postal Pulse survey online, the original method of communication.

The deadline for all surveys was extended to Monday, March 28.

Presenting the Graduating Class ...

Recent graduates of the New Supervisor Program (NSP) pose for a group photo following a luncheon in their honor. Front Row, from left: Vanessa Cooper, Supervisor, Customer Services, Plantation Branch; Adelaida (Betty) Orton, Supervisor, Customer Services, Miramar Branch; Connie Wallace, Supervisor, Customer Services, Normandy Branch; Kimberly Libby, Supervisor, Customer Service, Big Pine Key, FL, Post Office; Tashia Lucas, Supervisor, Distribution Operations, Miami Processing and Distribution Center (P&DC); and Charles Foreman, Supervisor, Customer Services, Quail Heights Branch. Back Row, from left: Ralph Nahmod, Supervisor, Distribution Operations, Miami P&DC; Michelle Whitehead, Supervisor, Customer Services, Flagler Station; Bridgette Billue, West Palm Beach P&DC; Shelley Robinson-Boulden, Normandy Branch; Tiffany Davis, Supervisor, Customer Services, Pembroke Pines Branch; and Montel Cooley, Supervisor, Customer Services, Tamarac Branch. Photo: Phileana Evans

District Manager Jeffery Taylor and the South Florida Leadership Team invited recent graduates of the New Supervisor Program (NSP) to attend a luncheon in their honor:

Bridgette Billue, West Palm Beach P&DC 

Montel Cooley, Supervisor, Customer Services, Tamarac Branch

Vanessa Cooper, Supervisor, Customer Services, Plantation Branch

Tiffany Davis, Supervisor, Customer Services, Pembroke Pines Branch

Charles Foreman, Supervisor, Customer Services, Quail Heights Branch

Kimberly Libby, Supervisor, Customer Service, Big Pine Key PO 

Tashia Lucas, Supervisor, Distribution Operations, Miami P&DC

Ralph Nahmod, Supervisor, Distribution Operations, Miami P&DC

Adelaida (Betty) Orton, Supervisor, Customer Services, Miramar Branch

Shelley Robinson-Boulden, Normandy Branch

Connie Wallace, Supervisor, Customer Services, Normandy Branch

Michelle Whitehead, Supervisor, Customer Services, Flagler Station 

Manager, Human Resources Jann Miller introduced Taylor who spoke of the importance of communication at all levels of the organization. He also encouraged graduates to make a difference and lead by example. Senior Plant Manager Juan Gonzalez gave closing remarks that included best wishes for continued success in their careers.

Special thanks to Manager, Learning Development and Diversity Damaris Agrait and Human Resources Specialist Phileana Evans for overseeing the program curriculum.

Delivering the Brand in Miami

The South Florida District is committed to Managers, Customer Services, Supervisors, Customer Services and all Retail Associates attend Deliver the Brand training by the end of the FY16.Pictured are Miami and Miami Beach Customer Services. Seated: Quail Heights Branch Retail Associate Jennifer Hope-Marquis (left) and Father Felix Varela Branch Sylvia Gomez (right); both employees are program facilitators. First Row, from left: South Florida District Deliver the Brand Program Coordinator Lilliana Castro, Norland Branch Retail Associate Florencia Murphy, Carl Fisher Branch Retail Associate Malena Barahona, Olympia Heights Branch Retail Associate Mylene Llama-Castilllo, Ludlam Branch Postal Support Employee (PSE) Retail Associate Astin Martin; Miami Beach Main Office Retail Associate Jesus Sardinas, Coral Gables PSE Retail Associate Dashawanda Douglas, Miami General Mail Facility Postal Store PSE Retail Associate Levenia Millings, Key Biscayne Branch PSE Retail Associate Toccara Johnson, and Miami Beach Main Office Retail Associate Travis Williams. Back Row, from left: Quail Heights Branch Retail Associate Aisha Heard, North Miami Beach Branch PSE Retail Associate Denetra World, Country Lakes Branch Retail Associate Jha-Kan Selver, Jose Marti Branch Retail Associate Brittny Beasley, South Miami Branch Lead Retail Associate Daisy White, Miami General Mail Facility Postal Store PSE Retail Associate Peter Alemida, Jr., Flagler Station PSE Retail Associate Dana (Ramone) Smith, and North Miami Beach Branch Lead Retail Associate Elliot Howard. Photo: Mirtha Uriarte

Post Offices Record Zero Industrial, Motor Vehicle Accidents

District Manager Jeffery Taylor and the South Florida Leadership Team recognized and thanked employees for their commitment to safety. The facilities below had zero motor vehicle or industrial accidents in a 12-week period:

BEST MVA PERFORMANCE

Office Levels 18-20: Alridge Station, Boca Downtown Station, Boca Palmetto Park Carrier Annex, Coconut Creek Branch, Dania Post Office, Everglades Branch, Florida City Branch, Hialeah Carrier Annex, Hobe Sound Post Office, Indiantown Post Office, Islamorada Post Office, Key Largo Post Office, Lucerne Station, Marathon Post Office, Oceanview Station, Pahokee Post Office, Palm Beach Post Office, Palmetto Lakes Branch, Surfside Branch, and Tavernier Post Office

Office Level 21: Atlantic Branch, City Place Station, Doral Branch, Flamingo Branch, Inverrary Branch, Jensen Beach Post Office, Miami Gardens Branch, and Normandy Station

Office Level 22: Delray West Branch, Hallandale Post Office, Little River Station, Norland Branch, North Miami Branch, Orange Avenue Station, Pembroke Pines Branch, Palms Central Station, Promenade Branch, and Quail Heights Branch

Office Level 24: Fort Pierce Post Office

Plants

West Palm Beach Processing and Distribution Center

BEST OSHA PERFORMANCE

Office Levels 18-20: Alridge Station, Belle Glade Post Office, Boca Palmetto Park Carrier Annex, Clewiston Post Office, Coconut Creek Branch, Coconut Grove Station, Hialeah Lakes Station, Hialeah Main Office, Hibiscus Annex, Hobe Sound Post Office, Indiantown Post Office, Islamorada Post Office, Kendall Carrier Annex, Key Biscayne Branch, Lucerne Station, Ludlam Branch, Marathon Post Office, Martin Luther King, Jr. Station, Moore Haven Post Office, Oceanview Station, Pahokee Post Office, Palm Beach Post Office, Palmetto Lakes Branch, Port Salerno Post Office, Stuart Carrier Annex, South Bay Post Office, South Miami Branch, and Wellington Carrier Annex

Office Level 21: Boca West Postal Store, Chapel Lakes Branch, Countyline Annex, Deerfield Carrier Annex, Doral Branch, Flamingo Branch, Inverrary Branch, Palm City Post Office, Tequesta Branch, West Carrier Annex, and West Hollywood Hills Station

Office Level 22: Boca Rio Branch, Delray West Branch, Greenacres Branch, Hallandale Post Office, Haverhill Branch, Margate Branch, North Miami Branch, Orange Avenue Station, Palms West Branch, Sunset Branch, and Tamarac Branch

Miami Has 2 Ad-Hoc OSS Positions

Are you interested in expanding your postal horizon with a detail assignment   in the Miami In-Plant Support Department? If so, there are two Ad-Hoc positions (not to exceed two years) for Operations Support Specialist EAS-17.

Who may apply? All qualified career postal employees within local commuting distance (50 miles) of the South Florida District. Successful candidates will report to the Miami P&DC, 2200 NW 72 Ave (Milam Dairy Road), Miami, FL.

Non-Scheduled Days:   Sat/Sun              Hours: 1200-2030 

                                      Sun/Mon             Hours: 1900-0330 (Except Sat, 1700-0130)

Functional Purpose: Provides technical staff work related to the analysis and evaluation of operational procedures, service programs and systems; including sort program development and maintenance, and operational requirements and quality improvements in support of mail processing, customer services or delivery operations.

REQUIREMENTS:

1.  Knowledge of postal operations, including mail processing, delivery, facilities, equipment, and operational staffing functions. 2.  Ability to prepare and maintain an operating budget. 3.  Ability to analyze data to determine requirements for new or modified facilities, equipment, and operational staffing. 4.  Ability to analyze quality improvement and operational performance data and prepare test sampling plans. 5.  Ability to implement, monitor, and evaluate quality and operational improvement programs and procedures to ensure they meet established specifications. 6.  Ability to communicate orally and in writing at a level sufficient to work with customers, contractors, and major mailers and to prepare information related to operational programs.

HOW TO APPLY:

Employees interested must submit their eCareer profile, along with a summary of accomplishments addressing the requirements stated on this posting. All applications should be mailed to and received by Close of Business Monday, March 28, 2016. 

Mail your application to:

MIAMI P&DC

In-Plant Support Manager

2200 NW 72 AVE

MIAMI, FL  33152-9997

'Team Tavernier' to Host Passport Fair

From left: “Team Tavernier” --- Retail Associates Beth Fanelli, Teresa Vaughan and Rollo Casiple, and Postmaster Eduardo Suarez --- are promoting their Saturday, April 9, Passport Fair through various communications, including outdoor banner, lobby signage, direct mail piece, internal communications, and  traditional and social media. Photo: Debra J. Fetterly

"Team Tavernier” --- Postmaster Eddy Suarez and Retail Associates Rollo Casiple, Beth Fanelli, and Teresa Vaughan --- has scheduled a Passport Fair at the Tavernier Post Office, 91220 Overseas Highway, Tavernier, FL, on Saturday, April 9, from 8:00 a.m. to 1:00 p.m. No appointment required.

Here's what you'll need:

1. Proof of American citizenship or naturalization (a state-issued certified birth certificate with parents’ information, a previous offi­cial passport, or a naturalization certificate if you are foreign-born)

2. One officially acceptable state or government photo ID (a driver’s license or military ID) 

3. One recent photograph that meets specific passport requirements (Tavernier PO will offer photo opportunities --- two for $15 --- at the Passport Fair.)

4. Passport application, which can be downloaded www.travel.state.gov and should be completed prior    to visiting the Post Office. Please do not sign the form ahead of time.

5. Payment for services rendered:   

      

                                          Adult (16 Years and Older)               Minor (Under 16 Years)

Passport Book & Card:            $140.00                                             $95.00

Passport Book:                           $110.00                                             $80.00

Passport Card:                            $ 30.00                                             $15.00

Passport fees are payable to the U.S. Department of State via personal check or money order. Each passport application requires a $25 execution fee payable to the U.S. Postal Service which accepts debit or credit card, cash, check, or money order (available at the retail counter).

Note: Passport Fair attendance is an off-the-clock activity.

Postal Pulse: Bargaining Employees Have New Survey Option

If you are a bargaining employee who has not yet filled out your Postal Pulse survey responses on paper, you have the option of sharing your feedback online --- while on  the clock.

To take the survey online, follow these steps:

Enter http://www.gallupmail.com/survey/uspssurvey.gx in your search engine and select “Help.”

You will be prompted to enter your Employee Identification Number (EIN), and then select “Enter.” (Your Employee ID is easy to find — just look at the top of your earnings statement. It's the 8-digit number printed just above the words "Employee ID.")

You will receive an access code. Write down the code and select “Next.”

You will be prompted to enter your access code. Type your code in the space provided and select “Begin survey.”

If you need assistance, send an email to Gallup, the organization that conducts the survey, at q12help@gallupmail.com or call 800-788-9987.

The survey has 13 questions and takes about 3-5 minutes to complete. All responses are confidential. Gallup doesn’t share individual completed surveys with the Postal Service.

Bargaining employees previously received paper copies of the survey. These employees may still complete the paper surveys, if they choose. Non-bargaining employees are encouraged to complete their Postal Pulse survey online, the original method of communication.

The deadline for all surveys was extended to Monday, March 28.

Every year on March 17, the Irish and the Irish-at-heart across the globe observe St. Patrick’s Day. What began as a religious feast day for the patron saint of Ireland has become an international festival celebrating Irish culture with parades, dancing, special foods and a whole lot of green.

Facts about Irish Americans

• There are 34.7 million U.S. residents with Irish ancestry. This number is more than seven times the population of Ireland itself.
• Irish is the nation’s second most frequently reported ancestry, ranking behind German.
• Across the country, 11 percent of residents lay claim to Irish ancestry. That number more than doubles to 23 percent in the state of Massachusetts.
• Irish is the most common ancestry in 54 U.S. counties, of which 44 are in the Northeast. Middlesex County in Massachusetts tops the list with 348,978 Irish Americans, followed by Norfolk County, MA, which has 203,285.
• Irish ranks among the top five ancestries in every state except Hawaii and New Mexico. It is the leading ancestry group in Delaware, Massachusetts and New Hampshire.
• There are approximately 144,588 current U.S. residents who were born in Ireland.

Did you remember to reset your clocks? If not, it's later than you think! 

It’s time to “spring forward” and move ahead your clocks by one hour. Daylight Saving Time began today, Sunday, March 13, 2016.

Postal Customer Council News

Postal Customer Council (PCC) of the Palm Beaches and Treasure Coast Industry Vice-Chair and Direct Mail Manager at Southeastern Printing Greg Dodig (center) is the recipient of the free registration to attend the National Postal Forum (NPF). The NPF is designed to lead mailing and shipping professionals to the right tools, services, information and business alliances that today’s business operations need in order to increase Return On Investment (ROI) through operations efficiency, cutting edge technology, leadership training and proper mailpiece design. Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders

Broward County and Miami-Dade County Postal Customer Councils (PCCs) hosted an educational seminar that included a plant tour at the Miami Processing and Distribution Center (P&DC).  Miami-Dade County PCC Industry Co-Chair Sue Reed (left) and Miami, FL, Customer Relations Coordinator Mirtha Uriarte (right) took a moment to pose for the camera after the seminar.

Sunrise PO Shines Light on Leads

From left: Sunrise, FL, Branch Supervisor, Customer Services Miriam Ramirez; A/Manager, Customer Service Operations Camille Moscola-Calvo and Business Development Specialist Adrienne Savino review a lead.

During a Fort Lauderdale team meeting to discuss the Employee Engagement Programs (EEP), Business Development Specialist Adrienne Savino shares with A/Manager, Customer Service Operations Camille Moscola-Calvo the success that Sunrise, FL, Supervisor, Customer Services Miriam Ramirez is having with leads submitted into the programs.

“Sunrise Post Office is significantly contributing with lead generation, resulting in new revenue sales for the Fort Lauderdale area,” said Savino. 

WPB OIC Announces Two Promotions

West Palm Beach, FL, Officer In Charge (OIC) Joe Molfetto announced the selection of Sharon Lowery as Supervisor, Customer Services at the Riviera Beach, FL, Post Office. Lowery began her career as a City Carrier Assistant (CCA) in March 2013. Lowery has worked as A/Supervisor, Customer Services under the supervision of Palms West Station Manager, Customer Services Pablo Estupinan and Delray Beach, FL, OIC Andy Moir.

Rufus C. Graham II

Molfetto also announced the selection of Rufus C. Graham II as Palm Beach Gardens Branch Supervisor, Customer Services. In February 2013, Graham started his career as a Postal Support Employee (PSE) in Belle Glade, FL. After one year, he accepted his first detail assignment as a Route Count Inspector and also served as A/Supervisor, Customer Services in West Palm Beach, FL.

Key West PO Seeks PSE Position

Have any family, friends, neighbors or business associates interested in working in Key West? Postmaster Connie Cade is seeking Postal Support Employee (PSE) Sales and Services/Distribution Associates at a salary of $15.63 per hour. A PSE holds a temporary appointment not-to-exceed 360 days.Subsequent appointments after a five-day break in service may be offered, but are not guaranteed. 

The application window is open until 11:59 p.m. (Central) on March 12, 2016. Only online applications are accepted. Visit www.usps.com/employment to register and create an online profile before searching and applying to open job postings, including this Key West position. 

This job has an exam requirement. Examining will continue until capacity has been reached.

Veterans are encouraged to apply and will receive preference in examining in accordance with Veteran Preference laws and regulations

Duties will include:
1. Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.
2. Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides special assistance; and answers customer inquiries when needed.
3. Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services.
4. Handles and processes customer purchases and returns relating to products and services and may use a point of sale system. Assists customers with transactions.
5. Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage areas are presentable to customers.
6. Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.
7. May verify presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit balances.
8.  Checks and sets Post Office stamp-vending machines and postage meters.
9. Rents Post Office Boxes; receives rental payments, conducts reference checks, and completes related forms.
10. In addition, may assign and clear accountable items.
11. Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch, or station.
12. Distributes primary and one or more secondary schemes of outgoing mail for dispatch 
based on knowledge of current distribution schemes.
13. Follows established safe work methods, procedures and safety precautions while performing all duties.
14. Performs other duties as assigned.

For more information, contact the Postmaster at connie.s.cade@usps.gov.

Welcoming Our Miami Beach OIC

Miami Beach OIC Roberto Farias 

Let's extend a warm South Florida welcome to Roberto Farias who is Officer In Charge, Miami Beach. His regular position is Postmaster, Panama City.

Farias began his career as a Letter Carrier in 1980. His extensive knowledge in rural delivery led to USPS Headquarters recognition in 2005.

Farias excelled as the Southwest Area spokesperson on rural delivery at a symposium for District Managers and their staffs in San Antonio, TX in 2005. His wealth of postal knowledge and outstanding capabilities led to several other detail assignments including Manager Customer Services, Encino Park, San Antonio, and Southlake, TX; Officer In Charge, Gainesville, FL, Plano and Tyler, TX; Manager, Post Office Operations, Macon, GA; Operations Program Analyst, Dallas, TX, and South Florida District 3999 Project Leader in 2011. In 2012, he was promoted to Manager, Operations Programs Support in the Caribbean District, and in 2013, to Postmaster, Panama City. 

Farias served in the U.S. Air Force. He also is a college graduate with a degree in Business Management. He graduated from the Associate Supervisor Program (ASP) in 2001. 

"Roberto brings a wealth of knowledge and experience from his various postal assignments," said Manager, Post Office Operations Robert Weiser. "Please join me in wishing Roberto continued success in his new position."

Article by: Victoria Shadd-Sutton, A/Administrative Assistant, MPOO 7
Photo by: Tiffany Chestnut, Miami Beach A/Secretary

If you haven't yet responded to the Postal Pulse Survey ... The deadline has been extended to Monday, March 28.

Bargaining employees received paper surveys at their home address, while non-bargaining employees received their surveys via email.

What's that? You didn't receive an email invitation or a letter to your address of record?

Not to worry. 

Employees who need a replacement paper copy should call the Gallup help desk at 800-788-9987 or send an email to surveyhelp@gallup.com. Employees also can use this contact information to request an email with a link to the online survey.