What Is It?
Informed Delivery® is an
optional and free feature that lets residential consumers see a daily preview
of their household’s letter-sized mailpieces that will be arriving soon.
Informed Delivery has been piloted for several years and is now expanding
nationwide, with our service area as part of the initial expansion.
How Does It Work?
We use
existing processes to gather digital images of the exterior of letter-sized mailpieces
as they are processed through automation equipment. Consumers that sign up for
Informed Delivery receive an email notification, which includes these images,
to see what will be arriving in their physical mailbox soon. Utilizing their
online dashboard, users can also view mailpiece images for their household for
the past seven delivery days.
Who Can Sign Up?
The expansion is being rolled out in
phases. You can find out if Informed Delivery is available in your ZIP Code™ by
using the ZIP Code lookup feature on http://informeddelivery.usps.com. If
your ZIP Code is active, click “Sign Up” and follow the prompts to see if your
individual delivery address is eligible for Informed Delivery. Sign up is
voluntary and must be completed off the clock. As with My USPS®, an
identity verification process is required.
What Can I Do To Help?
Employees
can help spread the word about Informed Delivery. The feature will soon be
marketed to consumers in our ZIP Code areas. As consumers learn about the
feature, you may receive questions. Some
materials – such as brochures and pocket pads – will soon be provided to offices. All employees can help educate consumers, and
one recommendation is to direct consumers to the Informed Delivery website
(above), which has an extensive list of FAQs.
“Informed
Delivery is one of the most exciting innovations the Postal Service
offers. I encourage all employees to
sign up, give it a try, and then tell family, friends, and customers about it,”
said District Manager Jeffery Taylor. “With this feature, we continue our
effort to make every customer experience a positive one.”
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