Customer Appreciation in Miami

Miami General Mail Facility (GMF) Postal Store Lead Sales and Services Associate Irma Knighton (above) earned customer praise. Photo: Miami Customer Relations Coordinator Mirtha Uriarte

Miami Postmaster Enrique (Rick) Suarez was not surprised to have received a commendatory Point of Sale (POS) survey response praising Miami General Mail Facility (GMF) Postal Store Lead Sales and Services Associate Irma Knighton.

A 42–year postal veteran, Knighton greets all of her customers with an infectious smile and a willingness to assist with their mailing and shipping needs. During Quarter 3, a customer who was impressed with Knighton’s product knowledge felt compelled to complete the POS survey and wrote:

“I had a very pleasant experience at the Post Office due to a postal clerk named Irma.  Irma took the time to test different size boxes until she found the Priority Mail box that I needed.  She was so helpful, and I really appreciated her taking the time to assist me.  Great customer service is not something you find too much of today, and she went above and beyond to make the mailing of my package an easy experience!”

Suarez praised the benefits of customers completing the POS survey and also thanked Knighton for providing outstanding service.

“We appreciate all customers taking the time to complete the POS survey in order to assist us in praising our employees or in correcting any issues at a particular unit,” said Suarez. “Employees like Irma are role models for great customer service.”