If
you’re interested in broadening your postal horizons as an Ad-Hoc Supervisor,
Customer Services (EAS-17), Opa-locka Postmaster Elouise Holliday has two
detail opportunities. All
qualified career and non-career postal employees in the South Florida District
are eligible to apply. The successful applicant will report to the Carol City
Branch, 18690 NW 37 Ave, Miami Gardens, FL 33056. These two Ad-Hoc positions
are not to exceed six months.
Ad-Hoc
#1: Non-Scheduled Days Sunday/Rotating;
3:30 a.m.–12:30 p.m.
Ad-Hoc #2: Non-Scheduled Days Sunday/Rotating, 12 Noon–9:00 p.m.
FUNCTIONAL PURPOSE: Supervises a group of employees in the delivery,
collection, and distribution of mail, and in window service activities within a
Post Office, station or branch, or detached unit.
REQUIREMENTS:
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KNOWLEDGE OF PERFORMANCE MEASUREMENT systems and
standards, and customer satisfaction indicators, as they relate to customer
service operations.
CHANGE MANAGEMENT: Prepares employees for change by
establishing and maintaining continuous dialogue with employees; communicates
change to employees and reassures them during the transition from present to
future state.
COMMUNICATION SKILLS: Organizes and expresses thoughts
and information in a clear and concise manner while tailoring the message to
the audience; engages in active listening; is aware of the impact of
nonverbal cues on the message being delivered; takes into account the
feelings and motivation of others when delivering a message.
EMPLOYEE FOCUS: Establishes a positive and safe work
environment conducive to increasing productivity through treating employees
with dignity and respect; defines the roles of employees and clarifies their
responsibilities for the success of the organization; provides employees with
the tools and support they need to accomplish their goals.
FUNCTIONAL ADMINISTRATION: Completes
administrative tasks; generates and analyzes daily reports to ensure
appropriate documentation of operations.
OPERATIONS MANAGEMENT: Manages the operation through the
use of operational plans developed to drive work unit and organizational
performance; addresses labor relations issues and applies knowledge of local
and national agreements to solve workplace conflicts; analyzes data on a
regular basis to determine if adjustments to current operations are necessary
to achieve goals.
PERSONAL ACUMEN: Adapts to changes in the business
environment; demonstrates trustworthiness and initiative to accomplish work
unit and organizational goals and objectives.
WORK UNIT PLANNING: Determines priorities of the work unit on
a daily and weekly basis; identifies resources (employees and capital) needed
to accomplish goals and allocates resources as allowed to support the
priorities and goals established for the work unit and organization as a
whole.
HOW TO
APPLY: Interested employees must submit their eCareer profile, along
with a summary of accomplishments addressing above requirements.
All applications should be mailed to Elouise Holliday, Postmaster, 550
Fisherman Street, Opa-locka, FL 33054-9998 for receipt by Close Of
Business (COB) Wednesday, August 9, 2017.
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