23 Million Choose Informed Delivery

Informed Delivery information is available at informeddelivery.usps.com or usps.com/informeddelivery-faqs.htm. 

Informed Delivery is an innovative free and optional feature available to eligible residential consumers and Post Office Box users nationwide. Consumers who sign up can digitally preview their mail and manage packages scheduled to arrive soon via email notification, online dashboard, or mobile app. Users also have the ability to interact with digital content provided by business mailers (i.e. special offers, related links) directly from Informed Delivery.

The feature is free to customers and has over 23 million subscribers nationwide. More information, including how to sign up for Informed Delivery, is at informeddelivery.usps.com or usps.com/informeddelivery-faqs.htm.

Fast Facts

• Informed Delivery is part of the USPS’s strategy --- broadening the definition of “the mail moment” by bridging the digital and the physical.
• Informed Delivery allows registered users to digitally preview and interact with their mail and packages from anywhere --- on their computer, tablet, or mobile device, via email notification of the Informed Delivery mobile app or online dashboard.
• Informed Delivery is strengthening the omni-channel future of mail and providing marketers an opportunity to engage users though integrated and digital marketing from a single piece of mail.

Businesses can add interactive content to Informed Delivery emails, helping USPS add value to the mail.

• The feature is free to customers and has over 23 million subscribers nationwide. Nearly 160,000 users are added each week.
• USPS uses existing processes to gather digital images of the exterior of mailpieces as they are processed through automation equipment.
• Exterior images are only provided for letter-size mailpieces that are processed through USPS’s automated equipment. Color images from participating mailers also are included. Package tracking information on Priority Mail, Priority Mail Express, and other trackable parcels also is included.

Informed Delivery allows users to digitally preview their incoming mail and manage their packages from a computer, tablet or mobile device.

• Informed Delivery is safe and secure. The Postal Service takes the privacy of mail very seriously and industry best practices are followed to ensure all personal information is protected.
• To safeguard customers’ information, Informed Delivery uses the latest in industry best practices. The Postal Service continually tests supplemental verification options to provide stronger layers of security.
• The Postal Service adheres to the Privacy Act requirements of the federal government, which controls how and when the Postal Service shares personal information and limits the conditions in which that information can be disclosed externally to outside parties.
• The mail is protected by the U.S. Postal Inspection Service, whose sole mandate is to safeguard the entire Postal Service system, including the employees who deliver and process the mail and millions of customers who use it.