Fort Lauderdale, FL, Supervisor, Customer Services Nicole Lovett-Williams
(left) created a weekly meeting called “Tuesday Talk” to engage her laborer/custodial staff (above) at the main office.
“'Tuesday Talk’ is a safe space for the laborer/custodians to
have safety talks, individual as well as team efforts, to improve the work
ethics and facility appearance in Fort Lauderdale,” said Lovett-Williams. “I
provide expectations of their positions so that each individual understands
their work assignments.”
“Tuesday Talk” acknowledges week-to-week contributions and
achievements to keep laborers/custodians engaged in their work. She developed this initiative following Employee Engagement training.
“There’s been a major improvement in their work performance,
appearance, and overall difference in their attitude towards their job duties
and each other,” said Lovett-Williams.
Photo: Fort Lauderdale Customer Relations Coordinator Edwin Vivas
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