Here's an Ad-Hoc Opportunity in WPB

Are you looking to broaden your horizons in the Customer Services function? If so, West Palm Beach Postmaster Ernest Onody wants to hear from you. 

All qualified EAS career postal employees service-wide may be considered for an ad-hoc assignment (not to exceed one year) as  Manager, Customer Services EAS-22 at the Palms Central Carrier Annex, 818 S Military Trail, West Palm Beach, FL. 

Work hours will be 8:00 a.m. to 5:00 p.m. with Saturday and Sunday as non-scheduled days. 

Functional Purpose: Manages, with assistance of a large number of subordinate supervisors, the activities of a very large carrier station with a very large number of employees providing delivery and collection services within or beyond a normal geographic area, through a very large number of carrier routes; retail services; mail distribution and dispatch; and Post Office Box service. 

Requirements: 

1. Knowledge of postal operations in carrier stations, including delivery and collection, retail sales and service, mail distribution and dispatch, and Post Office Box services.
2. Knowledge of provisions of the national agreement as they apply to delivery operations.
3. Knowledge of management and budgeting techniques and principles.
4. Ability to manage the work of others in order to meet production and quality goals, including planning and scheduling, monitoring performance, facilitating the flow of information, and providing technical guidance.
5. Ability to coach and train subordinate supervisors in customer services and delivery operations.
6. Ability to implement and/or oversee programs in compliance with established safety policies and security procedures.
7. Ability to establish and maintain effective working relationships with representatives of employee labor organizations.
8. Ability to communicate orally and in writing sufficient to investigate and resolve customer complaints, and to furnish information to community businesses and governmental agencies regarding postal services.

How to Apply: Employees must submit their eCareer profile, along with a summary of accomplishments addressing the above requirements. Send your application to Ernest Onody, Postmaster, West Palm Beach, 3200 Summit Blvd, West Palm Beach, FL 33406-9998 by COB, Thursday, May 28, 2020.