Miami CRC 'Delivers' Halloween!

Michael and Sophia

Miami customer Isidro Motola sent a large Priority Mail box addressed to his daughter in Kansas for his grandchildren on September 29.  But it seemed the package containing two Halloween costumes for his grandchildren had disappeared.  Would Halloween be a “trick” or a “treat” for the anxious children awaiting the package from Abuelo (Grandpa) who received nightly calls questioning the whereabouts of the package.

He contacted Miami Officer-In-Charge Enrique Suarez  and Miami Customer Relations Coordinator Mirtha Uriarte.  Fortunately, Uriarte was able to view an image from the APPS machine to resolve the mystery of the disappearing package.  It turns out that the customer failed to include his daughter’s apartment number on the mailing label, as well as his street number on the return address. The package literally had nowhere to go. 

Halloween was approaching so time was of the essence.  Uriarte suggested to her customer that he purchase two new costumes and asked if he would be able to return the original purchase once received.  Her customer was very grateful for the idea and did just that.  Two days after second package was sent, Motola contacted Uriarte to advise he had received the original package, but the replacement was also missing, scans identified it at a city approximately 50 miles from its destination. 

With Halloween being just a couple of days away, it seemed the package would not arrive on time but luckily, the package was re-routed. With step by step communication with the cities involved --- manager, supervisor, and carrier at the Louisville, KY delivery unit --- the package was delivered two days prior to Halloween.

“The children were ecstatic; I never lost confidence the Postal Service would deliver.  At first I thought the contents of my package were not important enough to receive so much assistance, but I was wrong.  All involved demonstrated that every customer and every mail piece counts,” he said.