USPS wants customers to know they may be paying too much
for change of address (COA) services at
non-postal websites.
Some sites charge as much as $40 to register new
addresses. Others charge nominal fees upfront before tacking on hefty charges
later, according to recent news reports.
Consumers often find the sites while searching for change
of address information online. Some sites falsely claim to be affiliated with
the Postal Service.
USPS has no relationships with non-postal sites that
offer change of address services. COA requests made at Post Offices are available at no cost.
There’s a $1.05 identity verification fee to process COA requests submitted online.
Customers who used a non-postal site to submit a change
of address request and request a refund should be referred to the business that
operates the site.
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