Thursday, July 12, 2018

Measuring Customer Satisfaction


West Palm Beach Postmaster Ernest Onody (right) and Palms West Manager, Customer Services Andy Moir (left) show off the new HappyOrNot Smiley Feedback Terminal. The HappyOrNot Feedback Terminal helps the office immediately measure customer satisfaction with a breakdown of transactions per day and per hour.  Photo: West Palm Beach Customer Relations Coordinator Gayle Jones 

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