Fort Lauderdale Main Office Supervisor, Customer Services Ann Marie Thomas (front, right) takes the time to coach and train Supervisors, Customer Services Keshonda Thomas (front left) and Henry Subrick (back, center) on the procedures for entering information into the Grievance Arbitration
Tracking System
(GATS).
GATS information allows managers to identify the workload involved in handling grievances, the remedy costs associated with collective bargaining disputes, and the issues in those disputes. When the data is entered into GATS in an accurate and timely manner, managers have the information they need to take corrective action towards reducing disputes, grievance handling costs and remedy costs.
“It is so important for all of us to mentor the new supervisors,” stated Thomas.
GATS information allows managers to identify the workload involved in handling grievances, the remedy costs associated with collective bargaining disputes, and the issues in those disputes. When the data is entered into GATS in an accurate and timely manner, managers have the information they need to take corrective action towards reducing disputes, grievance handling costs and remedy costs.
“It is so important for all of us to mentor the new supervisors,” stated Thomas.
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