Normandy Celebrates RCE Success

From left, Manager, Retail Sue Walker; Sales and Services Associates Lavores Mathes, Sylvia Cole, Jusaline Hamilton, and Marteska Brunson; Normandy Station Manager, Customer Services Paula Purdy; Sales and Services Associate Marta Rodriguez-Rego; Miami Beach Postmaster Camille Moscola-Calvo; and Normandy Station Supervisor, Customer Services Princess McCall. Photo: Lakesia Butler

 

The Miami Beach Normandy Branch recently celebrated its seventh perfect Retail Customer Experience (RCE). Post Offices receive eight RCE shops per year. Normandy Sales and Services Associates have achieved 100 percent scores on seven of the eight RCE transactions in FY18.

 
Miami Beach Postmaster Camille Moscola-Calvo celebrated with the Retail Team and recognized these employees for their outstanding teamwork which enabled them to provide excellent customer service. In FY18, four Retail Associates received Gold Star Awards: Marteska Brunson (3), Jusaline Hamilton (1), Lavores Mathes (1), and Marta Rodriguez-Rego (2).

 

Marteska Brunson

 

Lavores Mathes

 

Marta Rodriguez-Rego

 

Jusaline Hamilton

 

Individual Photos: Sue Walker