Are You 'Engaged' in Your Future?

Like many American businesses, the Postal Service continues to experience a financial loss.  We can fault economic conditions and the increased usage of electronic communication for the decline in mail volume.

 

But even during difficult, challenging times, we are reminded that there is good news.  As we continue to implement cost-cutting measures, we have a great opportunity to grow the business.  Working together as a team and “engaging” in revenue initiatives will improve our overall financial situation and create long-term job security for all of us.

Through the Employee Engagement Programs-----Business Connect.  Customer Connect.  Rural Reach.  Submit a Lead.  These revenue generation initiatives are not new to you, but as an organization, we’re revitalizing the overall program.  We’re re-engaging to grow the business --- our business. 

Every employee is encouraged to submit a lead about a business customer who doesn’t use the mail --- or one who could use more of our mailing services.  Are you “engaged” in one of these revenue-generating programs?

Business Connect encourages Postmasters and Managers, Customer Service to help small and medium-sized businesses to generate revenue with postal products and services. Interaction with your customer(s) should be entered as an Activity in the Business Connect Data Center (BCDC).

Customer Connect leverages our letter carriers’ relationship with their business customers to identify new business opportunities and leverage existing relationships to grow revenue.  City Carriers ask your Postmaster or Manager, Customer Service for a Lead Card.

Rural Reach is a program for rural carriers to identify potential customers and revenue generation.  Lead cards are available also to you through your Postmaster or Manager, Customer Service.

Submit a Lead is for employees whose jobs do not have regular customer contact.  They’re the behind-the-scenes employees who work in plant operations, support services, and administrative offices.  You can enter the information on the USPS Blue Page at http://blue.usps.gov or at “LiteBlue,” www.liteblue.usps.gov and click on “Submit a Lead,” under “Connecting With Customers.”

Today, more than ever, the Postal Service needs to pursue all viable revenue sources, and our employees play a very important role as they submit leads through one of the revenue-generating programs.  Our future depends on employee engagement --- your engagement!  Everywhere.  Every day.