'Team Pompano' Accepts Nomination

Team Pompano proudly accepts nomination to the "Federal Employee of the Year" Awards Program.  (L to R):  Andrew Perlmutter, Sharon Puhl, Jo Ann Zatorsky, Rick Veiga, Frank Mariano, Edwin Coppola (Pompano Postmaster), Rose Mesenger-Mannisto, Ed Drozdowski, Camille Moscola-Calvo and Louis Mongilia.  

Rose Mesenger-Mannisto, Manager, North Lauderdale Branch, nominated "Team Pompano" for recognition in the "Federal Employee of the Year" Awards Program.

“No Man Stand’s Alone” is the motto of “Team Pompano,” a dedicated group of managers who work together as a team to deliver outstanding postal service to more than 100,000 customers in the greater Pompano area.  Collectively, they are administratively responsible for 700 employees who primarily serve customers at the retail Post Offices and deliver mail to 171,791 possible city deliveries in Coconut Creek, Coral Springs, Lighthouse Point, Margate, North Lauderdale, and Pompano Beach.  They also supervise a custodial staff and ensure that all facilities and landscapes are well maintained.

Team Pompano has exceeded just about every goal assigned in the Customer Service function during a very challenging fiscal year (October 1, 2010 through September 30 2011). 

USPS is a self-supporting federal agency that relies of the sale of postal products and services to pay its operational expenses.  Due to the dramatic decline of First-Class Mail and the related revenue loss, USPS proposed comprehensive changes that included consolidating operations between facilities, assessing delivery operations and reassigning employees.  Team Pompano successfully managed these challenges while maintaining and exceeding goals. 

Team Pompano’s operations scored exceptionally high with our Customer Service Opinion Survey with the majority of customers rating service as “very good” or “excellent.”  Managers often greeted customers in the retail lobbies and also participated in various on site promotions to educate the public  on postal products and services to generate revenue.

On our internal Voice of the Employee Survey, Pompano offices achieved two of the highest scores in the District (137 Post Offices and Plants from Fort Pierce to Key West) due to Team Pompano treating staff with dignity and respect.  Team Pompano also is credited with communicating the many challenges, changes and opportunities with employees to foster a teamwork concept.

Team Pompano, led by Postmaster Ed Coppola, holds its head high when it comes to the safety record.  Under his leadership, Pompano has become the first area in the country to receive three Occupational Safety and Health Administration (OSHA) Voluntary Protection Program Star ratings --- the highest form of recognition that can be achieved.  Managers and craft employees worked together to ensure compliance with safety rules and regulations. Managers and union officials met monthly with Team Pompano to discuss, address, and resolve employee safety issues or concern. Team Pompano also brainstormed creative ways to improve street performance to reduce vehicle infractions and at-fault vehicle accidents. The Postmaster is the co-chairperson of the local USPS/NALC Safety Team.

Team Pompano has grown into a friendship of an effective group of professional individuals that assist one another in staffing and vehicle utilization in to ensure timely delivery to business and residential customers.  Members always help each other when needed because they do not stand alone as their performance has proven.  Team Pompano doesn’t let adversity get the better of them, they just find solutions, and that is why Team Pompano deserves recognition.

Under Team Pompano’s leadership, employees pledged more than $23,660 to the Combined Federal Campaign.  Together Team Pompano volunteered its time to assist employees at local Post Offices as they collected over 85,873 pounds of canned goods for the annual National Association of Letter Carriers’ Food Drive.  Team Pompano also supported and coordinated participation in the Bone Marrow Drive which generated over 50 bone marrow donations in seven Post Offices.