Hallandale Postmaster Seeks Ad-Hoc Supervisor, Customer Services

If you’re interested in broadening your postal horizons as an Ad-Hoc Supervisor, Customer Services (EAS-17), Hallandale Postmaster Bobbie Sims has a detail opportunity.

All qualified career and non-career postal employees in the South Florida District are eligible to apply. The successful applicant will report to the Hallandale Post Office, 500 S Federal Highway, Hallandale, FL 33009. This Ad-Hoc position is not to exceed 90 days.  

Non-Scheduled Days: Sunday/Tuesday

Hours: 8:00 a.m.– 5:00 p.m.

FUNCTIONAL PURPOSE: Supervises a group of employees in the delivery, collection, and distribution of mail, and in window service activities within a Post Office, station or branch, or detached unit.

REQUIREMENTS:

KNOWLEDGE OF PERFORMANCE MEASUREMENT systems and standards, and customer satisfaction indicators, as they relate to customer service operations. CHANGE MANAGEMENT: Prepares employees for change by establishing and maintaining continuous dialogue with employees; communicates change to employees and reassures them during the transition from present to future state. COMMUNICATION SKILLS: Organizes and expresses thoughts and information in a clear and concise manner while tailoring the message to the audience; engages in active listening; is aware of the impact of nonverbal cues on the message being delivered; takes into account the feelings and motivation of others when delivering a message. EMPLOYEE FOCUS: Establishes a positive and safe work environment conducive to increasing productivity through treating employees with dignity and respect; defines the roles of employees and clarifies their responsibilities for the success of the organization; provides employees with the tools and support they need to accomplish their goals. FUNCTIONAL ADMINISTRATION: Completes administrative tasks; generates and analyzes daily reports to ensure appropriate documentation of operations. OPERATIONS MANAGEMENT: Manages the operation through the use of operational plans developed to drive work unit & organizational performance; addresses labor relations issues and applies knowledge of local and national agreements to solve workplace conflicts; analyzes data on a regular basis to determine if adjustments to current operations are necessary to achieve goals. PERSONAL ACUMEN: Adapts to changes in the business environment; demonstrates trustworthiness and initiative to accomplish work unit and organizational goals and objectives. WORK UNIT PLANNING: Determines priorities of the work unit on a daily and weekly basis; identifies resources (employees and capital) needed to accomplish goals and allocates resources as allowed to support the priorities and goals established for the work unit and organization as a whole.

HOW TO APPLY:

Interested employees must submit their eCareer profile, along with a summary of accomplishments addressing the above requirements.  
All applications should be sent to the below address for receipt by Close Of Business (COB) Monday, February 26, 2018:  

Bobbie Sims

Postmaster
500 S Federal Highway
Hallandale, FL 33009