District Manager Timothy Costello (above, left) presented Manager, Delivery and Customer Service Programs Kristopher Novy (above, right) with his Lean Six Sigma (LSS) Green Belt Certification. Novy and former South Florida Manager, Labor Relations Tom Noone (not pictured) were tasked with Article 8 Grievance Payout Reductions in the city of Miami. Working with Miami Management Teams, Novy and Noone reduced payouts by 86 percent. (Recently, Noone was promoted to Manager, Human Resources in the Richmond, VA, District.) Photo: Carolina Wilson
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