Dianah C. Bryant (R) is a letter carrier at the Hialeah Main Office. She's worked at the same location during her 24-year career. Customers like her infectious smile, positive attitude, and outstanding service. Hialeah Letter Carrier Dianah C. Bryant knows that scanning is a strong selling point in the competitive package delivery business.
"Properly scanned letters and packages allow our customers to monitor the progress of their shipments in the postal system," Dianah says.
Consumer behavior has changed dramatically over the past few years, with online purchases resulting in significant growth for package delivery companies. As we all know, we face strong competition among delivery companies for our share of the overall market. The good news is we are gaining market share, and the advent of Priority Mail and the Flat Rate Box have been key components to that growth. But insufficient scanning information costs millions of dollars each year in refunds and lost business opportunities, and hinders our efforts to keep ahead of the competition.
Dianah reminds all employees of the importance of scanning because "it's the future of the Postal Service --- our future."
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