District Expands CCC Program

Supervisor answers phone in two rings and provides service with a smile.

The new Customer Contact Concierge Program focuses on telephone and walk-in customers.  Jo Ann Feindt, Area Vice President, Southwest Area Operations, brought the program from the Great Lakes Area where it significantly increased customer satisfaction in a relatively short time.

Currently in South Florida, 42 Post Offices (below) are participating in the program.  These offices were selected based on the high volume of responses to the Customer Experience Measurement (CEM) survey and the most opportunity for improvement.  One EAS and one craft employee from each location are enrolled in the program.  During training sessions, Marketing instructors reviewed procedures and specific job aids to ensure that consistent and accurate information is provided to the customer.

333:  Inverrary Branch, Lauderhill Crossroads Annex, Main Office Carrier Annex, Melrose Vista Branch, North Ridge Annex, Oakland Park Branch, Plantation Branch, Southside Station, Tamarac Branch, Weston Branch

331:  Allapattah Station, Blue Lagoon Station, Buena Vista Station, Coconut Grove Branch, Coral Gables Branch, Country Lakes Postal Store, Doral Branch, Flagler Station, Jose Marti Station, Little River Station, Ludlam Branch, Martin Luther King, Jr. Branch, Miami Beach Post Office, Milam Dairy Branch, Norland Branch, Normandy Branch, North Miami Beach Branch, Olympia Heights Branch, Quail Heights Branch, Snapper Creek Branch, South Miami Branch, West Carrier Annex 

334:  Boca Downtown Office, Boca Main Office, Boca West Carrier Annex, Boynton Beach Main Office, Deerfield Beach Main Office, Delray Carrier Annex, Jog Road Station, Jupiter Farms Annex, Spanish Isles Annex, West Branch