Representing the Miami Customer Service Team were First Row, L to R: Allapattah Branch Manager, Customer Services
China Velez; North Miami Beach Manager, Customer Services Brenda
Kendrick; Martin Luther King Branch A/Manager Shanorma Pickens; Olympia Heights
Branch Manager, Customer Services Theresa Springer; Flagler Station Manager,
Customer Services Rosalyn Bell-Mosely; Manager, Customer Service Operations Marcia Pedraza; Little River Station Manager, Customer Services
Lori Moore; and Key Biscayne Branch Manager, Customer Services Rose Thomas. Back Row, L to R: Manager, Customer Service Operations Juan Albo; Gratigny Branch
Manager, Customer Services Brian Goldstein; Manager, Customer Services Darrin
Johnson; Sunset Branch Manager, Customer Services Dan Lopez; Father Felix
Varela Branch Manager, Customer Services Armando Marsal; Country Lakes Branch
Manager, Customer Services Vicente Perez-Melendez; Quail Heights Branch
Manager, Customer Services Mario Bossano; Miami Postmaster Enrique M. Suarez; Manager, Customer Service Operations Manuel Molina; Blue Lagoon Branch Manager, Customer Services Yolanda Ambrose; Tamiami Branch Manager, Customer Services Luis Mendez; and Coconut Grove Station Manager, Customer Services Alex Rafuls.
Story and Photo: Mirtha Uriarte, Miami Customer Relations Coordinator
On Friday, November 14, the South Florida District held its
2014 Quarter 4 Recognition and End-Of-Year meeting. Miami Customer Service
was recognized in several categories.
“Miami Customer
Service continues to grow and contribute to the South Florida Team. We are
excited about providing the best service at the most efficient cost to our
customers,” said Suarez.
Congratulations to the following units recognized during the
special event. Top achieving Miami Customer Service units were Flagler Station
which received five awards followed by Doral Branch receiving four. A total of
41 awards were presented to Miami Customer Service at this quarter’s
recognition event and 23 End-of-Year Awards.
The following is the breakdown of each category:
Quarter
4 Best Performance CDPOM:
County
Line Annex, Father Felix Varela Branch, Gratigny Branch, Hibiscus Annex,
Ludlam Branch, Miami West Carrier Annex and Sunset Branch
End
of Year Best Performance CDPOM:
Father
Felix Varela Branch, Flagler Station, Gratigny Branch, Hibiscus Annex, Ludlam
Branch, Milam Dairy Branch and Sunset Branch
Quarter
4 Best Performance CSSOM:
Father
Felix Varela Branch
End
of Year Best Performance CSSOM:
Father
Felix Varela Branch.
Quarter
4 Best Street to Base Performance:
Flagler
Station
End
of Year Best Street to Base Performance:
Milam
Dairy Branch and Quail Heights Branch
End
of Year Best Street to Base Improvement Performance:
Milam
Dairy Branch
Quarter
4 % To Standard Improvement:
Father
Felix Varela Branch
End
of Year % To Standard Improvement:
Father
Felix Varela Branch and Tamiami Station
Quarter
4 Function 4 Work Hours % to Plan:
Olympia Heights Branch
End of Year Function 4 Work Hours % to Plan:
Sunset Branch
Quarter 4 Function 2B OT % Improvement to SPLY:
Doral Branch
End of Year Total Work Hours - % to Plan:
Flagler Station
Quarter 4 Total All Expense % to Plan:
Jose Marti Station.
Quarter 4 – Business Connect Activities:
Flagler Station
Quarter 4 Overall Retail Customer Experience 100%:
Doral Branch, Flagler Station , Jose Marti Station, Little
River Station, Ludlam Branch, Milam Dairy Branch, North Miami Beach Branch and
North Miami Branch
Quarter 4 Zero OSHA II:
Allapattah Station, Coconut Grove Station, County Line
Annex, Flagler Station, Hibiscus Carrier Annex, Kendall Branch, Martin Luther
King Branch, North Miami Beach Branch, South Miami Branch and Tamiami Station
End of Year Zero OSHA II:
Allapattah Branch, Flagler Station and North Miami Beach
Branch
Quarter 4 Zero Motor Vehicle Accidents:
Coconut Grove Station, Doral Branch, Flagler Station,
Gratigny Branch, Jose Marti Branch, Key Biscayne Branch and Little River
Station
End of Year Zero Motor Vehicle Accidents:
Flagler Station, Jose Marti Branch
Quarter 4 Voice of the Employee:
Doral Branch
End of Year Voice of the Employee:
Allapattah Station and Flagler Station
Quarter 4 Attendance Control Performance:
Father Felix Varela Branch
End of Year Attendance Control Performance:
Father Felix Varela Branch
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