The
South Florida District is piloting a Central Passport Hotline for customers to call
and to schedule an appointment at any
Passport Acceptance Facility.
The
pilot sites both are located in Miami --- the Jose Marti Station at 425 NW 27 Avenue and the Town and Country
Postal Store at 8266 Mills Drive.
Employees
are being trained to serve as Passport Agents who will be responsible for
ensuring a positive experience for each customer. Agents will provide prompt
service that includes guidance and an informational packet, complete with an application
and letter of thanks for choosing the Postal Service for their passport and
mailing needs.
The
pilot program is based on customer suggestions for a more friendly and
convenient method to schedule passport appointments.
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