Employee Takes Pride in Her Lobby

  

Miami General Mail Facility (GMF) Postal Store Lobby Director Irma Knighton (above) takes pride in the appearance of her lobby. Photo: Miami Customer Relations Coordinator Mirtha Uriarte
 

Miami General Mail Facility (GMF) Postal Store Lobby Director Irma Knighton takes pride in ensuring she delivers a great experience to customers who visit her lobby. Knighton ensures shipping supplies are available and stocks the displays every day.

Knighton noticed that at her ReadyPost display, customers were putting together boxes of different sizes and then making their selection. Knighton built an additional display that featured boxes of various sizes so that customers could see their options and make a selection. 

“Irma’s work ethics and pride at maintaining the GMF lobby, keeping it organized, clear of debris on counters and floors, ensuring all supplies are fully stocked, and greeting customers as they walk into the lobby are a great asset,” said Supervisor, Customer Services Nancy Horta.