Thursday, August 31, 2017
Lantana Lead SSA is Good as Gold
Lantana Officer-In-Charge Lori Giordano (right) presented a Certificate of Appreciation to Lead Sales and Services Associate Patricia Thomas (left) to thank her for providing outstanding service to her customers. Thomas earned a second Gold Star Award for a perfect Retail Customer Experience (RCE) transaction. Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders
Wednesday, August 30, 2017
Fort Pierce SSAs Earn 4th Gold Star
Tuesday, August 29, 2017
Miami SSAs Earn More Gold Stars
Miami Postmaster
Enrique (Rick) Suarez thanked the following employees, who provided outstanding
service to their customers and earned a Gold Star Award for a perfect Retail
Customer Experience (RCE) transaction.
Kendall Postal Store Sales and Services Associate Tyshika Whitehead
“The Gold Star Award is a
small token of appreciation to demonstrate that your achievements do not go
unnoticed,” said Suarez. “Thank you for all the excellent customer service you
provide.”
Olympia Heights Branch Sales and Services Associate Mylene
Llama-Castillo
Shenandoah Finance Unit Sales and Services Associate Emilean Harrell
Photos: Miami Customer Relations Coordinator Mirtha Uriarte
Fort Lauderdale Postmaster Seeks Ad-Hoc Supervisor at Weston Branch
If you’re interested in broadening your postal horizons as
an Ad-Hoc Supervisor, Customer Services (EAS-17), Fort Lauderdale Postmaster David
Guiney has a detail opportunity.
All qualified career and non-career postal
employees in the South Florida District are eligible to apply. The successful
applicant will report to the Weston Branch, 1870 N Corporate Lakes Blvd, Weston,
FL 33326. This Ad-Hoc position is not to exceed 180 days.
Non-Scheduled Days: Sunday/Thursday Hours: 8:00 a.m.– 5:00 p.m.
Non-Scheduled Days: Sunday/Thursday Hours: 8:00 a.m.– 5:00 p.m.
FUNCTIONAL PURPOSE: Supervises a group of employees in the delivery, collection,
and distribution of mail, and in window service activities within a Post Office,
station or branch, or detached unit.
REQUIREMENTS:
KNOWLEDGE OF PERFORMANCE MEASUREMENT systems and
standards, and customer satisfaction indicators, as they relate to
customer service operations. CHANGE MANAGEMENT: Prepares employees for change by establishing and maintaining continuous dialogue with employees; communicates change to employees and reassures them during the transition from present to future state. COMMUNICATION SKILLS: Organizes and expresses thoughts and information in a clear and concise manner while tailoring the message to the audience; engages in active listening; is aware of the impact of nonverbal cues on the message being delivered; takes into account the feelings and motivation of others when delivering a message. EMPLOYEE FOCUS: Establishes a positive and safe work environment conducive to increasing productivity through treating employees with dignity and respect; defines the roles of employees and clarifies their responsibilities for the success of the organization; provides employees with the tools and support they need to accomplish their goals. FUNCTIONAL ADMINISTRATION: Completes administrative tasks; generates and analyzes daily reports to ensure appropriate documentation of operations. OPERATIONS MANAGEMENT: Manages the operation through the use of operational plans developed to drive work unit & organizational performance; addresses labor relations issues and applies knowledge of local and national agreements to solve workplace conflicts; analyzes data on a regular basis to determine if adjustments to current operations are necessary to achieve goals. PERSONAL ACUMEN: Adapts to changes in the business environment; demonstrates trustworthiness and initiative to accomplish work unit and organizational goals and objectives. WORK UNIT PLANNING: Determines priorities of the work unit on a daily and weekly basis; identifies resources (employees and capital) needed to accomplish goals and allocates resources as allowed to support the priorities and goals established for the work unit and organization as a whole. |
HOW
TO APPLY:
Interested employees must submit
their eCareer profile, along with a summary of accomplishments addressing the
requirements stated above.
All applications should be sent to the below address for
receipt by Close Of Business (COB) Wednesday, September 13, 2017:
David
Guiney
Postmaster1900 W Oakland Park Blvd Ste 100
Ft Lauderdale, FL 33310-9998
Monday, August 28, 2017
Miami SSAs Earn Gold Star Awards
Miami Postmaster
Enrique (Rick) Suarez thanked the following employees, who provided outstanding
service to their customers and earned a Gold Star Award for a perfect Retail
Customer Experience (RCE) transaction.
“The Gold Star Award is a
small token of our appreciation to show that your achievements do not go
unnoticed,” said Suarez. “Thank you for all the excellent customer service you
provide.”
Pinecrest Postal Store Sales and Services Associate Linda
Coley
Quail Heights Branch Sales and Services Associate Ellen
Mattox
Photos: Miami Customer Relations Coordinator Mirtha Uriarte
Sunday, August 27, 2017
Getting in the (School) Zone
Postal employees should stay alert now that schools are back in session.
The U.S. Postal Service is reminding employees to watch out for children now that schools are resuming.
Drivers must take precautions to avoid accidents and keep children safe by staying alert, driving defensively and remembering that kids are unpredictable.
While driving, remember to:
- Slow down and obey the speed limits.
- Adjust your mirrors so you can see around your vehicle.
- Avoid backing up your vehicle.
- Avoid distracted driving.
Slow down when approaching a school bus. Children will be getting on or off the bus if it has flashing red lights or a stop sign extended.
Vehicles on both sides of the street must stop at least 10 feet away from the bus, until the children have safely entered and exited the vehicle.
The Safety Blue page has additional on-the-job tips, including a Safety Depends on Me video on avoiding distracted driving.
Source: LINK
Saturday, August 26, 2017
Miami SSAs Achieve Gold Status
Miami Postmaster Enrique (Rick) Suarez thanked the below employees who provided outstanding service to their customers and earned a Gold Star Award for a perfect Retail Customer Experience (RCE) transaction.
“The Gold Star Award is a small token of appreciation to demonstrate that your achievements do not go unnoticed,” said Suarez. “Thank you for all the excellent customer service you provide.”
Dr. Martin Luther King, Jr. Branch Sales and Services Associate Cassandra Frazier
Olympia Heights Branch Sales and Services Associate Olivia Senior
Town and Country Postal Store Sales and Services Associate Jerry Galindo
Miami Customer Services also would like to congratulate Avenue of the Americas Postal Store Sales and Services Associate Laura Mallin who was not available for a photo opportunity.
Additional Gold Star Award recipients will be posted next week.
Photos: Miami Customer Relations Coordinator Mirtha Uriarte
Thursday, August 24, 2017
Storm of the Century
Miami Postmaster Rick Suarez, then a station manager, assists a displaced Miami-Dade County resident with a change-of-address form following Hurricane Andrew.
Tom Day remembers South Florida looking like a war zone after Hurricane Andrew.
“We had Post Offices destroyed, street debris causing flat tires, no street signs or traffic lights,” Day said. “Some neighborhoods you couldn’t even recognize.”
The Category 5 hurricane unleashed its wrath 25 years ago this week, displacing thousands of people and causing more than $26 billion in damage.
Day, the Postal Service’s Chief Sustainability Officer, worked as Miami Operations Support Director at the time. He said the organization faced the challenging task of helping both customers and employees recover from the disaster, the most destructive storm in Florida’s history.
“Some people had no form of ID. They lost everything,” Day said. “We were very dependent on regular carriers to know their customers and identify them.”
USPS set up temporary Post Offices with tents, tables and signs — all arranged in delivery patterns directing customers where to pick up their mail.
Many employees took on different duties, including Walter Dobson, South Florida District’s Operations Programs Specialist who was then a Vehicle Operations Analyst.
“Whatever they needed, we did,” he said.
Debbie Fetterly, a Quality Improvement Specialist at the time, helped American Red Cross workers account for displaced residents.
“As a postal community, we pulled together to give some hope and normalcy,” said Fetterly, now a Southern Area Strategic Communications Specialist.
South Florida is thriving today, but Hurricane Andrew’s legacy remains — especially for USPS. Lessons learned after the storm helped the Postal Service facilitate recoveries from 9/11, Hurricane Katrina and other emergencies.
For Miami Postmaster Rick Suarez, Hurricane Andrew solidified the value of
USPS early in his career as a station manager.
“We establish continuity that things will be OK,” Suarez said. “It really showed me what the Postal Service means to communities.”
Source: LINK
The Quail Heights Post Office in Miami suffered severe damage after Hurricane Andrew struck in August 1992.
Displaced residents picked up mail at the Quail Heights Post Office.
USPS set up temporary Post Offices and make-shift delivery routes for customers to retrieve their mail in the disaster’s aftermath.
August 24, 1992: Destruction at Dawn
Hurricane Andrew was a compact, fast-moving storm that
remains one of the strongest and costliest on record. Andrew caused about $26.5
billion in damages, making it the second costliest hurricane on record. Only
Hurricane Katrina caused more damage. And only three storms — Katrina in
2005, Camille in 1969 and an unnamed Florida Keys hurricane in 1935 — were more
intense.
It was 25 years ago today that this Category 5 storm
slammed into South Florida.
It had been a relatively quiet hurricane season when the
first signs of the storm emerged off the west coast of Africa. A tropical
depression formed and moved westward, drifting midway between Bermuda and
Puerto Rico. Initially, forecasters did not expect the lingering depression
would amount to much. But then the system encountered favorable environmental
conditions that caused rapid strengthening, transforming it into a hurricane.
Hurricane Andrew was moving through the Atlantic Ocean,
over the Bahamas, and on a course for South Florida. Forecasters predicted it
would make landfall in Fort Lauderdale. But on August 24, Andrew's eye hit
shore near Florida City, 25 miles south of downtown Miami, at 4:52 a.m.,
descending with wind gusts up to 168 miles per hour.
But Andrew brought together neighbors. And the Postal
Service delivered. The sight of a Letter Carrier delivering the mail in
South Dade County provided a sense of normalcy and hope to those whose lives
forever had changed.
Then Miami County Line Annex
Manager Enrique (Rick) Suarez (above, left) --- and today, Miami
Postmaster --- assisted a displaced South Dade County resident with a
Change of Address form.
"Hurricane Andrew solidified
the value of the Postal Service early in my career as a Station
Manager," Suarez said. "It really showed me what the Postal
Service means to communities." Customers whose homes had been destroyed were able to pick up their mail at a designated Post Office in South Dade County.
***
When I first arrived in South Miami as the new District Manager, I was really surprised and sad after seeing all the damages that Hurricane Andrew did to South Miami and Homestead. Driving down to Homestead, I saw trees without leaves and branches, it looks like a war zone. The trees were standing like toothpicks and no leaves or branches. I felt very sad for the people of South Miami and Homestead.
We were receiving water
from the Tampa area on a weekly basis for our postal employees. Homestead was
completely destroyed by the hurricane. Houses and street signs were demolished.
However, the people of Homestead were strong and eager to have their community
back again.
We have a group of
managers doing strictly recovery work to bring back postal service to the
community. We appreciated the help of the military personnel.
In addition to Postal
Officials, Police Departments and local organizations
provided assistance and cooperation. We had make-shift Post Offices
during the reconstruction of buildings and houses. We had temporary mobile
homes to provide mail service to the people of Homestead.
I am very proud of our
postal employees for their efforts, sacrifices and genuine support to help the
community. We came together as one family and got things done without one
single complaint from anyone of our postal family.
Thank You,
Leo TudelaFormer South Florida District Manager
***
In August 1992, Training
Technician Russell Lind was a Tour 3 Outgoing Mail Processing Clerk at the Fort
Lauderdale Processing and Distribution Center.
He lived in a Fort
Lauderdale condo on the beach. The National Hurricane Center had
predicted that Andrew would make landfall in Broward County so he
evacuated --- and stayed with friends in the Country Walk development
in South Dade County. His friends had prepared their home with hurricane shutters and had stocked up with supplies. But no one was prepared for an unwelcomed guest named Andrew.
"Andrew sounded like a freight train. I heard two big cracks, and then the roof flew off and the water came pouring in," Lind said. "Then the windows blew out of the house."
Lind and his friends ran and sheltered under a nearby bridge while watching the Country Walk neighborhood fall apart. After the storm, he found his truck pinned under a tree. So he walked home to Fort Lauderdale. Took him five days.
"Nothing was
recognizable so I kept asking people 'Where is I-95?'” he said. "I slept
on the side of the road."
Ironically, his Country
Walk friends came to live with him for the next nine months while they rebuilt
their home.
The following year,
Lind sold his beachfront home.
“No more water for me,”
he said.
Wednesday, August 23, 2017
Eclipse Stamp is Hot at Frost Museum
From
left, Nicholas and Sabrina Pons were among the first customers to purchase the
Total Eclipse of the Sun Forever stamps at the August 21 dedication at the
Phillip and Patricia Frost Museum of Science in Miami, FL. Miami Customer
Services sold almost $3,000 in stamps. Photo: Miami Customer Relations Coordinator
Mirtha Uriarte
Marketing Manager Juan Nadal (left) and internationally-known television and radio personality Patricia Herrera (right) posed at the Total Eclipse of Sun Forever stamp dedication at the Frost Museum in downtown Miami. During his presentation, Nadal explained to the standing-room-only crowd that this is the first U.S. stamp to use thermochromic ink, which reacts to the heat of your touch. "Placing your finger over the black disc on the stamp causes the ink to change from black to clear to reveal an underlying image of the moon. The image reverts back to the black disc once it cools," he said. Photo: Miami Customer Relations Coordinator Mirtha Uriarte
During the eclipse countdown in the museum's moon lab, this postal trio reflected on theme-related songs and voted that Corey Hart's "Sunglasses at Night" was the most appropriate tune for the occasion. From left, Fort Lauderdale Customer Relations Coordinator Kelly Worthman, Strategic Communications Specialist Debra Fetterly, and Miami Customer Relations Coordinator Mirtha Uriarte. Photo: Marketing Manager Juan Nadal
Miami Customer Relations Coordinator Mirtha Uriarte (left) shared her excitement for the Total Eclipse of the Sun Forever stamp with a TV Marti reporter and videographer. Photo: Fort Lauderdale Customer Relations Coordinator Kelly Worthman
Marketing Manager Juan Nadal (left) and internationally-known television and radio personality Patricia Herrera (right) posed at the Total Eclipse of Sun Forever stamp dedication at the Frost Museum in downtown Miami. During his presentation, Nadal explained to the standing-room-only crowd that this is the first U.S. stamp to use thermochromic ink, which reacts to the heat of your touch. "Placing your finger over the black disc on the stamp causes the ink to change from black to clear to reveal an underlying image of the moon. The image reverts back to the black disc once it cools," he said. Photo: Miami Customer Relations Coordinator Mirtha Uriarte
During the eclipse countdown in the museum's moon lab, this postal trio reflected on theme-related songs and voted that Corey Hart's "Sunglasses at Night" was the most appropriate tune for the occasion. From left, Fort Lauderdale Customer Relations Coordinator Kelly Worthman, Strategic Communications Specialist Debra Fetterly, and Miami Customer Relations Coordinator Mirtha Uriarte. Photo: Marketing Manager Juan Nadal
Miami Customer Relations Coordinator Mirtha Uriarte (left) shared her excitement for the Total Eclipse of the Sun Forever stamp with a TV Marti reporter and videographer. Photo: Fort Lauderdale Customer Relations Coordinator Kelly Worthman
Monday, August 21, 2017
Lake Park SSA Scores 100% Twice
Lake Park Branch Sales and Services Associate Maura Norris (left) is
all smiles after receiving recognition for her two perfect Retail Customer
Experience (RCE) transactions. Manager, Customer Service Operations Virginia
Rhodes (right) thanked Norris for consistently providing excellent service to
her customers and encouraged her to keep up the good work. Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders
No Finders, Keepers
Stephen Kochersperger, senior
research analyst at USPS Headquarters in Washington DC, examines vintage
collection boxes. The U.S. Postal Service is reminding employees to check with
the USPS historian before selling or discarding historic items.
For more information, refer to Handbook AS-701, Asset Management, Part 6-4.4, Material Requiring Special Approval. The historian’s email address is phistory@usps.gov.
Artifacts in the USPS collection include uniforms, a leather delivery satchel, employee badges and postmarking and canceling hand stamps.
Other artifacts in the USPS collection include a letter carrier uniform coat and cap, a city delivery zone guide and a canvas collectors’ satchel.
The USPS collection also includes locks, scales and more.
Source: LINK
USPS is reminding employees to not
hold onto old postal equipment or other historic objects for themselves.
The reason: These items belong to
USPS — and theft of postal property is a federal felony.
Employees might come across such
items when cleaning up workspaces, preparing for retirement or moving from a
USPS location.
Local postal officials might also
think they can dispose of historical items, but whether the disposal is by
loan, donation or sale, approval by the USPS historian is required.
Requests for approval must include a
photograph and description of the item. The USPS historian can also provide
further guidance in disposing of valuable historic records.For more information, refer to Handbook AS-701, Asset Management, Part 6-4.4, Material Requiring Special Approval. The historian’s email address is phistory@usps.gov.
Artifacts in the USPS collection include uniforms, a leather delivery satchel, employee badges and postmarking and canceling hand stamps.
Other artifacts in the USPS collection include a letter carrier uniform coat and cap, a city delivery zone guide and a canvas collectors’ satchel.
The USPS collection also includes locks, scales and more.
Source: LINK
Sunday, August 20, 2017
WPB SSA Scores 100% RCE
Sales and Services Associate Anthony Peguero (second from right) earned
a perfect score on a recent Retail Customer Experience (RCE) transaction at the
West Palm Beach Main Office Window Unit.
“I am extremely proud of Anthony and the team at the Main
Office Window Unit,” said Supervisor, Customer Services Stacey Hill (right). “As
a team, we have been working very hard to deliver exceptional service to our
customers.” Manager, Customer Service Lesly Jerome (left) and Manager, Customer Service Operations Gilberto Vega (second left) joined Hill in thanking Anthony for delivering the brand.
Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders
Saturday, August 19, 2017
Remembering Hurricane Andrew
Hurricane Andrew was not the deadliest tropical cyclone to strike the U.S.
mainland, but the compact, fast-moving storm remains one of the strongest and
costliest on record. This Category 5
storm slammed into South Florida --- with a direct hit on Homestead --- on
August 24, 1992.
Hurricane Andrew’s legacy remains as the 25th anniversary
approaches later this month. If you experienced Hurricane Andrew and want to
share your story with the South Florida Postal Family, please contact Strategic
Communications Specialist Debbie Fetterly at debbie.j.fetterly@usps.gov or 954-527-2941. Your story (and photos) will
be featured in the South Florida Postal Blog at http://southfloridapostalblog.blogspot.com.
History has taught us that lack of awareness
and preparation are common threads among all major hurricane disasters. While
we cannot control Mother Nature, we can control how well we’re prepared to
weather a hurricane or a tropical storm. Knowing our vulnerability and the
actions to take can reduce the effects of a weather disaster.
Our family’s safety and security depend on it. Our customers also depend on us to restore
service as quickly and as safely as possible. Sharing your Hurricane Andrew experience
and lessons learned can help all of us better prepare for the wrath of Mother
Nature.
Post Offices Prepare for Eclipse
Post Offices in the path of the Aug. 21 total solar eclipse are gearing up for the historic event.
The eclipse will produce a 70-mile wide “path of totality” through 14 states. The path is expected to begin in Oregon shortly after 10 a.m. PDT and depart South Carolina around 2:47 p.m. EDT.
Tens of thousands of spectators are expected to flock to the path of the eclipse, which will be the first total solar eclipse to cross U.S. mainland from coast to coast since 1918.
“We’re a small community, so we’re not sure how this may affect mail delivery.
We’re stocking up on extra fuel and taking precautions,” said Ilah Bennett, Postmaster in Dayville, OR, one of the towns in the eclipse’s path.
Other postal preparations include advising employees to wear proper eye protection and gearing up for a deluge of customers seeking the new Total Eclipse of the Sun stamps, a first-of-its-kind offering that transforms into an image of the moon when you touch it.
Additionally, Post Offices in Oregon and southern Washington are offering special postmarks.
Source: LINK
Friday, August 18, 2017
Kendall SSA Shows Appreciation
Miami Postmaster Enrique (Rick) Suarez recognizes Sales and Services
Associates with the Gold Star Award and a gift certificate to thank them for a perfect Retail Customer Experience (RCE) transaction.
Kendall Finance Unit Sales and Services Associate Karen Schultz (above)
was recognized for her perfect RCE and was grateful of Suarez’ actions.
“I was just doing what I love to do which is taking care
of our customers,” said Schultz. “I don’t feel we should be recognized for
doing our job.”
Suarez understands it is part of their responsibilities,
but also realizes not everyone has the great demeanor Schultz has with her
customers. Schultz appreciated the Postmaster’s gesture and later wrote an email to Miami Customer Relations Coordinator, Mirtha Uriarte:
“I really appreciated the gift card from the Postmaster, it gave me a great idea I wanted to share with you. I went to Publix and spent the gift card, adding a little extra money, to buy several items, especially buy-one-get-one (BOGO) deals to donate to the food pantry at my church. They offer the food first to members (we have a lot of single moms with unresponsive dads) and then to anyone else in community who needs the help. So, thanks to the Postmaster, I was able to help some people in need. That, to me, is a great reward for just doing my job!”
Photo: Miami Customer Relations Coordinator Mirtha Uriarte
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