Dear Mr. Gorin,
On behalf of the Postmaster General, thank you so much for taking the time to compliment the exceptional service you receive from the Miami Beach Post Office. It is obvious from your comments that the staff at the Miami Beach Post Office is working to continue the tradition of providing good customer service.
Your kind remarks will be brought to the attention of the local postal officials who will notify the appropriate managers.
We are pleased that Annie Burgains has been of service to you.
Their performance enhances the image of the Postal Service and speaks well of the efforts we make every day to provide the finest service possible.
Again, thank you for writing.
Customer Relations Specialist
U.S. Postal Service
Miami Beach Letter Carrier Annie Burgains
Photo: Camille Moscola-Calvo
I can't allow another year to end without acknowledging my letter carrier, Annie Burgains.
Annie is an extraordinary individual. She always makes me smile and feel better when I see her. I am not alone in this observation. She has an inward joy that is infectious and spreads to all that she meets.
She has been my carrier here for the past 13 years and with that she completes her appointed rounds, in heat and storm without complaints or unhappiness. Her efficiency in her job and accuracy are to be commended.
I have told Annie that she is never permitted to retire, although in a few short years she will have earned that privilege and no one should deprive her of what she has truly earned.
I want to bring her work and esprit to your attention; she is a most valuable employee associate and an apt ambassador for the Postal Service.
I am, most sincerely yours,