Monday, August 21, 2017

Lake Park SSA Scores 100% Twice

Lake Park Branch Sales and Services Associate Maura Norris (left) is all smiles after receiving recognition for her two perfect Retail Customer Experience (RCE) transactions. Manager, Customer Service Operations Virginia Rhodes (right) thanked Norris for consistently providing excellent service to her customers and encouraged her to keep up the good work. Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders

No Finders, Keepers

Stephen Kochersperger, senior research analyst at USPS Headquarters in Washington DC, examines vintage collection boxes. The U.S. Postal Service is reminding employees to check with the USPS historian before selling or discarding historic items.

USPS is reminding employees to not hold onto old postal equipment or other historic objects for themselves.
The reason: These items belong to USPS — and theft of postal property is a federal felony.
Employees might come across such items when cleaning up workspaces, preparing for retirement or moving from a USPS location.

Local postal officials might also think they can dispose of historical items, but whether the disposal is by loan, donation or sale, approval by the USPS historian is required.
Requests for approval must include a photograph and description of the item. The USPS historian can also provide further guidance in disposing of valuable historic records.

For more information, refer to Handbook AS-701, Asset Management, Part 6-4.4, Material Requiring Special Approval. The historian’s email address is

Artifacts in the USPS collection include uniforms, a leather delivery satchel, employee badges and postmarking and canceling hand stamps.    

Other artifacts in the USPS collection include a letter carrier uniform coat and cap, a city delivery zone guide and a canvas collectors’ satchel.    

The USPS collection also includes locks, scales and more.    

Source: LINK

Sunday, August 20, 2017



WPB SSA Scores 100% RCE

Sales and Services Associate Anthony Peguero (second from right) earned a perfect score on a recent Retail Customer Experience (RCE) transaction at the West Palm Beach Main Office Window Unit.
“I am extremely proud of Anthony and the team at the Main Office Window Unit,” said Supervisor, Customer Services Stacey Hill (right). “As a team, we have been working very hard to deliver exceptional service to our customers.”

Manager, Customer Service Lesly Jerome (left) and Manager, Customer Service Operations Gilberto Vega (second left) joined Hill in thanking Anthony for delivering the brand.

Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders

Saturday, August 19, 2017

Remembering Hurricane Andrew

Hurricane Andrew was not the deadliest tropical cyclone to strike the U.S. mainland, but the compact, fast-moving storm remains one of the strongest and costliest on record. This Category 5 storm slammed into South Florida --- with a direct hit on Homestead --- on August 24, 1992.

Hurricane Andrew’s legacy remains as the 25th anniversary approaches later this month. If you experienced Hurricane Andrew and want to share your story with the South Florida Postal Family, please contact Strategic Communications Specialist Debbie Fetterly at  or 954-527-2941. Your story (and photos) will be featured in the South Florida Postal Blog at

History has taught us that lack of awareness and preparation are common threads among all major hurricane disasters. While we cannot control Mother Nature, we can control how well we’re prepared to weather a hurricane or a tropical storm. Knowing our vulnerability and the actions to take can reduce the effects of a weather disaster. Our family’s safety and security depend on it.  Our customers also depend on us to restore service as quickly and as safely as possible. Sharing your Hurricane Andrew experience and lessons learned can help all of us better prepare for the wrath of Mother Nature.  

Post Offices Prepare for Eclipse

Post Offices in the path of the Aug. 21 total solar eclipse are gearing up for the historic event.

The eclipse will produce a 70-mile wide “path of totality” through 14 states. The path is expected to begin in Oregon shortly after 10 a.m. PDT and depart South Carolina around 2:47 p.m. EDT.

Tens of thousands of spectators are expected to flock to the path of the eclipse, which will be the first total solar eclipse to cross U.S. mainland from coast to coast since 1918.

“We’re a small community, so we’re not sure how this may affect mail delivery.

We’re stocking up on extra fuel and taking precautions,” said Ilah Bennett, Postmaster in Dayville, OR, one of the towns in the eclipse’s path.

Other postal preparations include advising employees to wear proper eye protection and gearing up for a deluge of customers seeking the new Total Eclipse of the Sun stamps, a first-of-its-kind offering that transforms into an image of the moon when you touch it.

Additionally, Post Offices in Oregon and southern Washington are offering special postmarks.

Source: LINK

Friday, August 18, 2017

Kendall SSA Shows Appreciation

Miami Postmaster Enrique (Rick) Suarez recognizes Sales and Services Associates with the Gold Star Award and a gift certificate to thank them for a perfect Retail Customer Experience (RCE) transaction.
Kendall Finance Unit Sales and Services Associate Karen Schultz (above) was recognized for her perfect RCE and was grateful of Suarez’ actions.

“I was just doing what I love to do which is taking care of our customers,” said Schultz. “I don’t feel we should be recognized for doing our job.”
Suarez understands it is part of their responsibilities, but also realizes not everyone has the great demeanor Schultz has with her customers.

Schultz appreciated the Postmaster’s gesture and later wrote an email to Miami Customer Relations Coordinator, Mirtha Uriarte:

“I really appreciated the gift card from the Postmaster, it gave me a great idea I wanted to share with you.  I went to Publix and spent the gift card, adding a little extra money, to buy several items, especially buy-one-get-one (BOGO) deals to donate to the food pantry at my church. They offer the food first to members (we have a lot of single moms with unresponsive dads) and then to anyone else in community who needs the help. So, thanks to the Postmaster, I was able to help some people in need.  That, to me, is a great reward for just doing my job!”

Photo: Miami Customer Relations Coordinator Mirtha Uriarte