Monday, September 25, 2017

Florida Keys Hurricane Recovery

Key West devastation
Marathon Retail Associate Alison Rohaley sorts packages in a mobile tent.
Miami Processing and Distribution Center (P&DC) maintenance employees Michael Thompson II (left) and Arnaldo Zayas (right) help remove debris at the Big Pine Key Post Office.

Postal Support Employee (PSE) Calvin Villalobos gets ready to sort mail inside the Marathon Post Office tent.

A 'Dog' Day Afternoon in Greenacres

On a sweltering hot afternoon, Greenacres employees were treated to hot dogs and sodas for their outstanding customer service in the aftermath of Hurricane Irma. 

Sunday, September 24, 2017

Florida Keys Hurricane Recovery

Assistant Inspector In Charge Delany De Leon-Colon of the U.S. Postal Inspection Service Miami Division (left) and Los Angeles Postal Inspector Team Leader David Focht (right) discuss restoration near a tent at the Marathon Post Office.

A Letter Carrier travels along Overseas Highway in Big Pine Key.


The Southernmost Point Buoy is an anchored concrete buoy in Key West, marking the southernmost point in the continental United States. It is 18 feet above sea level. The large painted buoy was established as a tourist attraction in 1983 by the city at the corner of South Street and Whitehead Street. Today it is one of the most visited and photographed attractions in the United States. Above is a photo captured as Hurricane Irma hit Key West.
South Florida District Letter Carriers traveled in a postal van to Key West to help deliver the mail while employees, who had evacuated, returned to the Florida Keys.

Under the leadership of Postmaster Eduardo (Eddy) Suarez, "Team Key Largo" reported for duty the day after the hurricane.

 
Islamorada Rural Carrier Aida Geronimmo delivers Priority Mail products to her residential and business customers following the hurricane.




Saturday, September 23, 2017

Postal Employees Relief Fund


You can help USPS colleagues whose homes have been damaged by the recent Hurricanes Harvey or Irma by making a donation to the Postal Employees Relief Fund (PERF).

This special solicitation is outside the Combined Federal Campaign.

Online, you can make a one-time credit or debit card donation at www.postalrelief.com.

Or you may mail a check to:

Postal Employees Relief Fund
PO Box 7630
Woodbridge, VA 22195

Florida Keys Hurricane Recovery


From left, Key West Main Office Supervisor, Customer Services Tiffany Lewicki; Officer In Charge Che Pearson and A/Supervisor, Customer Services Jennifer Wolf are pleased to be back at work.

At the Key West Main Office, Retail Associate Omayra Cruz assists Chester Kalb, a customer who recently returned to his home.  
Miami Letter Carrier Cesar Gonzalez sorts mail at the Key West Main Office.
 


  Mail and supplies from the mainland arrive in Key West. 

 


Marathon Letter Carrier John Schaefer (left) delivers mail to Customer Annie Wilson (right).
The U.S. Postal Inspection Service Miami Division and U.S. Postal Service Office of the Inspector General worked together in the Lower Keys. From left, Postal Inspector Daniel Borja, OIG Special Agent Raymond Hamed, Postal Inspector Blanca Alvarez, Postal Police Captain Donald Martin, and Postal Inspector Anthony Arena.
 

A customer purchased a book of stamps at the mobile retail unit set up in the parking lot of the Big Pine Key, FL, Post Office. The mobile retail unit is open for business Monday through Friday, 9 a.m. to 5 p.m., and Saturday, 9 a.m. to 12 Noon. In the background, the Federal Law Enforcement Officers Associated donated items, including diapers, canned goods, water, and other essentials, for distribution to residents.

Additional photos will be posted over the next few days.


Saturday, September 9, 2017

Relocated? Let Us Know You're Safe

Although it is uncertain how Hurricane Irma will impact South Florida, take the time now to add the National Employee Emergency Hotline --- 888-363-7462   --- to your cell phone directory.

The National Employee Emergency Hotline (888-EMERGNC or 888-363-7462) is the official source of information for weather issues, work schedule changes, and facility status.

When calling the National Employee Emergency Hotline, remember to enter the first three digits of the ZIP Code of your workplace location. Also, if you evacuate and relocate due to an emergency, call the hotline number, and then press “5” after entering your facility ZIP Code. You will be routed to an individual who can take your information and relay it to District and Area leadership whose priorities are your safety and well-being.

If you use Telecommunications Relay Services (TRS), call a Florida TRS toll-free number, and the TRS operator will interact with the hotline application on your behalf. Through the use of highly-trained operators, calls can be made 24/7, 365 days a year, allowing Florida residents who are in need of services to connect and communicate with anyone at any time. The simplest way to access the variety of Florida Relay services available is to dial 7-1-1. 

Friday, September 8, 2017

Evacuating? Let Us Know You're Safe


Although it is uncertain if Hurricane Irma will impact South Florida, take the time now to add the National Employee Emergency Hotline --- 888-363-7462 --- to your cell phone directory.

The National Employee Emergency Hotline (888-EMERGNC or 888-363-7462) is the official source of information for weather issues, work schedule changes, and facility status.

When calling the National Employee Emergency Hotline, remember to enter the first three digits of the ZIP Code of your workplace location. Also, if you evacuate and relocate due to an emergency, call the hotline number, and then press “5” after entering your facility ZIP Code. You will be routed to an individual who can take your information and relay it to District and Area leadership whose priorities are your safety and well-being.

If you use Telecommunications Relay Services (TRS), call a Florida TRS toll-free number, and the TRS operator will interact with the hotline application on your behalf. Through the use of highly-trained operators, calls can be made 24/7, 365 days a year, allowing Florida residents who are in need of services to connect and communicate with anyone at any time. The simplest way to access the variety of Florida Relay services available is to dial 7-1-1. 

Need Gas? Check 'GasBuddy' Link




If you’re searching for gas, first check this GasBuddy link:


Just type your ZIP Code.

Remember that after a hurricane, many gas stations may not have power to pump gasoline. But a 2007 state law mandated gas stations with 8 or more fuel pumps, and are located on or near major highways and interstates, must have a generator to provide power to the pumps. 

#PostalProud








Thursday, September 7, 2017

Haverhill Letter Carrier Retires

Haverhill Letter Carrier Jerald “Jay” Jackson (left) retired with 44 years of government service.

West Palm Beach Postmaster Robert Weiser (right) presented Jackson with his Retirement Certificate and thanked him for his many years of dedicated service. Jackson’s co-workers also praised him during the recognition.

Jackson, who described himself as a postal ambassador, shared a few words of advice with his co-workers:

“It’s all about respect. Respect your co-workers, respect management,” he said.

Jackson plans to brush up on his golfing skills in his retirement.
 
Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders

Wednesday, September 6, 2017

Tuesday, September 5, 2017

Haverhill Letter Carrier Retires

 
West Palm Beach Postmaster Robert Weiser (right) presented Haverhill Letter Carrier Carol Brown-Griffin (left) with her Retirement Certificate, which brought a smile to her face. Brown-Griffin is retiring after 30 years of postal service. “I am truly thankful for the friends I have made along the way,” said Brown-Griffin. Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders 

Monday, September 4, 2017

Sunday, September 3, 2017

Honoring Father Hesburgh on Stamp


On September 1, the U.S. Postal Service issued a new Forever stamp honoring Father Theodore M. Hesburgh during a dedication ceremony on the campus of the University of Notre Dame, where he served as president for 35 years.

The stamp art features an oil-on-panel painting of Father Hesburgh standing on the campus of the University of Notre Dame. The portrait is based on a 1980 photograph taken by Notre Dame staff photographer Bruce Harlan. Art director Ethel Kessler designed the stamp with original art by Tim O’Brien.

“The Postal Service is pleased to issue a new Forever stamp honoring Father Theodore Hesburgh, considered one of the most important educational, religious and civic leaders of the 20th century,” said Postmaster General and CEO Megan J. Brennan. “This stamp is a lasting testament to his pioneering contributions as a champion of social justice, an advocate for international aid and an emissary for peace.”

Brennan was joined to dedicate the stamp by former Secretary of State Condoleezza Rice and Notre Dame’s president, Rev. John I. Jenkins, C.S.C.

In addition, Rev. Austin I. Collins, C.S.C., religious superior of Holy Cross Priests and Brothers at Notre Dame and Rev. Thomas J. O’Hara, C.S.C., provincial superior of the U.S. Province of the Congregation of Holy Cross, participated in the ceremony. Richard “Digger” Phelps, former Citizens’ Stamp Advisory Committee (CSAC) member and former Notre Dame basketball head coach, served as emcee.

Background

Ordained into the priesthood of the Congregation of Holy Cross in 1943, Father Hesburgh was appointed to the faculty at Notre Dame in 1945. He became Notre Dame’s 15th president in 1952, a position he held for 35 years, the longest presidential term in the university’s history.

Father Hesburgh spearheaded successful efforts to strengthen the faculty and administration, improve academic standards and increase the university’s endowment.

Appointed to the U.S. Commission on Civil Rights in 1957, Father Hesburgh helped to compile reports on racial discrimination and the denial of voting rights that resulted in the Omnibus Civil Rights Act of 1964. He was awarded the Presidential Medal of Freedom the same year, and he later founded the Center for Civil and Human Rights at Notre Dame.

A champion of causes ranging from education to immigration reform to the plight of underdeveloped nations, Father Hesburgh worked with a number of organizations that reflected his beliefs, including the Carnegie Foundation for the Advancement of Teaching , the National Science Board, the Overseas Development Council and the Select Committee on Immigration and Refugee Policy.

In 1987, Father Hesburgh stepped down as Notre Dame’s president, devoting his time in retirement to supporting university initiatives, in particular the Kroc Institute for International Peace Studies and the Kellogg Institute for International Studies, and serving on various boards and presidential commissions.

Father Hesburgh was awarded the Congressional Gold Medal in 2000, one of many awards and honors received during his lifetime. 

September: Nat'l Preparedness Month


September is National Preparedness Month.

Fewer than half of American families report having an emergency response plan. While we never know when the next disaster will strike, it is incumbent upon each of us to be prepared. 

We can start today to improve our readiness.  The first steps include making and practicing a family emergency response plan, creating an emergency supply kit, and signing up for emergency alerts. 

Wireless Emergency Alerts

During an emergency, alert and warning officials need to provide the public with life-saving information quickly. Wireless Emergency Alerts (WEAs), made available through the Integrated Public Alert and Warning System (IPAWS) infrastructure, are just one of the ways public safety officials can quickly and effectively alert and warn the public about serious emergencies.

What you need to know about WEAs:

1. WEAs can be sent by state and local public safety officials, the National Weather Service, the National Center for Missing and Exploited Children, and the President of the United States
2. WEAs can be issued for three alert categories – imminent threat, AMBER, and presidential
3. WEAs look like text messages, but are designed to get your attention and alert you with a unique sound and vibration, both repeated twice
4. WEAs are no more than 90 characters, and will include the type and time of the alert, any action you should take, as well as the agency issuing the alert
5. WEAs are not affected by network congestion and will not disrupt texts, calls, or data sessions that are in progress
6. Mobile users are not charged for receiving WEAs and there is no need to subscribe
7. To ensure your device is WEA-capable, check with your service provider

Emergency Alert System

The Integrated Public Alert and Warning System (IPAWS), is a modernization and integration of the nation's existing and future alert and warning systems, technologies, and infrastructure.

The Emergency Alert System (EAS) is a national public warning system that requires broadcasters, satellite digital audio service and direct broadcast satellite providers, cable television systems, and wireless cable systems to provide the President with a communications capability to address the American people within 10 minutes during a national emergency.

EAS may also be used by state and local authorities, in cooperation with the broadcast community, to deliver important emergency information, such as weather information, imminent threats, AMBER alerts, and local incident information targeted to specific areas.

The President has sole responsibility for determining when the national-level EAS will be activated. FEMA is responsible for national-level EAS tests and exercises.

EAS is also used when all other means of alerting the public are unavailable, providing an added layer of resiliency to the suite of available emergency communication tools.

NOAA Weather Radio

NOAA Weather Radio All Hazards (NWR) is a nationwide network of radio stations broadcasting continuous weather information from the nearest National Weather Service office.

NWR broadcasts official warnings, watches, forecasts and other hazard information 24 hours a day, 7 days a week.

It also broadcasts alerts of non-weather emergencies such as national security, natural, environmental, and public safety through the Emergency Alert System.

Source: ready.gov

Saturday, September 2, 2017

Haverhill SSA Delivers the Brand

West Palm Beach Postmaster Robert Weiser (left) recognized Haverhill Sales and Services Associate Deborah Torlincasi (right) for delivering the brand and achieving a perfect score on a recent Retail Customer Experience (RCE) transaction. Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders

Lights, Camera, Action!


Casting call. The Postal Service is inviting employees to audition for this year’s holiday TV advertising campaign.

The audition is open to all employees. No prior acting experience is required.

To audition, follow these steps:

• Create an audition video. In the video, state your name, location, position and how long you’ve worked for USPS. Talk about why you love working for the Postal Service and share your favorite holiday-specific USPS memory.

• Upload the video. Use the USPS Holiday 2017 Employee Casting site to upload your video. You’ll be asked to complete an online form and hit “Submit.”

Video uploads are limited to 30 megabytes.

Submissions are due Friday, Sept. 15, at 5 p.m. EDT.

The commercial will be filmed in October and begin airing during the holidays.

All applicants must receive approval from their managers before selection and production begins.

Source: LINK

Friday, September 1, 2017

Customer Praises WPB Admin Ass't


West Palm Beach Administrative Assistant Victoria Shadd-Sutton (center) was commended for providing excellent customer service. West Palm Beach Postmaster Robert Weiser (right) received a handwritten letter from a Palm Beach Gardens customer who praised Shadd-Sutton on her experience. The customer stated that “her expertise and professionalism were very apparent." Weiser, along with West Palm Beach Manager, Customer Service Operations Gilberto Vega (left), thanked Shadd-Sutton for portraying a positive postal image to our customers in front of her peers. Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders

Informed Delivery to Add Packages

Informed Delivery provides residential consumers with digital previews of their incoming mail.

In September, the Postal Service will combine the My USPS and Informed Delivery platforms, offering consumers the ability to interact with their incoming mail and packages, in one dashboard.


“The integration with My USPS will make Informed Delivery the single digital point of entry for consumers to view images of their mail and manage their packages. This will help the Postal Service maintain the relevancy of mail in today’s highly digital environment,” said Chief Customer and Marketing Officer Jim Cochrane.

Informed Delivery, which USPS recently rolled out nationwide, provides residential consumers with digital previews of their incoming mail. These images can be viewed via email notifications, or they can be accessed through an online dashboard.

After the integration, the Postal Service will no longer use My USPS terminology. All features previously available through My USPS will become part of Informed Delivery.

Employees can sign up for Informed Delivery at informeddelivery.usps.com. Sign-up is voluntary and must be completed off the clock.

The Informed Delivery sites on Blue and LiteBlue will also be updated with information for employees.
 
Source: LINK

Thursday, August 31, 2017

Lantana Lead SSA is Good as Gold


Lantana Officer-In-Charge Lori Giordano (right) presented a Certificate of Appreciation to Lead Sales and Services Associate Patricia Thomas (left) to thank her for providing outstanding service to her customers. Thomas earned a second Gold Star Award for a perfect Retail Customer Experience (RCE) transaction. Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders

Wednesday, August 30, 2017

Fort Pierce SSAs Earn 4th Gold Star


The Fort Pierce Main Office received its fourth consecutive perfect score on a Retail Customer Experience (RCE) transaction. Sales and Services Associates Shaniece Freeman-Chavis (left), Joslin Hines (right), and Carlos Camacho (not pictured) earned Gold Star Awards for their outstanding customer service. This Gold Star recognition is the second for Hines. Photo: Dawn Hutson

Tuesday, August 29, 2017

Miami SSAs Earn More Gold Stars

Miami Postmaster Enrique (Rick) Suarez thanked the following employees, who provided outstanding service to their customers and earned a Gold Star Award for a perfect Retail Customer Experience (RCE) transaction.

“The Gold Star Award is a small token of appreciation to demonstrate that your achievements do not go unnoticed,” said Suarez. “Thank you for all the excellent customer service you provide.”

 Kendall Postal Store Sales and Services Associate Tyshika Whitehead 
Olympia Heights Branch Sales and Services Associate Mylene Llama-Castillo
 
 Shenandoah Finance Unit Sales and Services Associate Emilean Harrell
 
Photos: Miami Customer Relations Coordinator Mirtha Uriarte

Fort Lauderdale Postmaster Seeks Ad-Hoc Supervisor at Weston Branch

If you’re interested in broadening your postal horizons as an Ad-Hoc Supervisor, Customer Services (EAS-17), Fort Lauderdale Postmaster David Guiney has a detail opportunity.

All qualified career and non-career postal employees in the South Florida District are eligible to apply. The successful applicant will report to the Weston Branch, 1870 N Corporate Lakes Blvd, Weston, FL 33326. This Ad-Hoc position is not to exceed 180 days.  

Non-Scheduled Days: Sunday/Thursday               Hours: 8:00 a.m.– 5:00 p.m.

FUNCTIONAL PURPOSE: Supervises a group of employees in the delivery, collection, and distribution of mail, and in window service activities within a Post Office, station or branch, or detached unit.

REQUIREMENTS:
KNOWLEDGE OF PERFORMANCE MEASUREMENT systems and standards, and customer satisfaction indicators, as they relate to customer service operations.

CHANGE MANAGEMENT: Prepares employees for change by establishing and maintaining continuous dialogue with employees; communicates change to employees and reassures them during the transition from present to future state.

COMMUNICATION SKILLS: Organizes and expresses thoughts and information in a clear and concise manner while tailoring the message to the audience; engages in active listening; is aware of the impact of nonverbal cues on the message being delivered; takes into account the feelings and motivation of others when delivering a message.

EMPLOYEE FOCUS: Establishes a positive and safe work environment conducive to increasing productivity through treating employees with dignity and respect; defines the roles of employees and clarifies their responsibilities for the success of the organization; provides employees with the tools and support they need to accomplish their goals.

FUNCTIONAL ADMINISTRATION: Completes administrative tasks; generates and analyzes daily reports to ensure appropriate documentation of operations.

OPERATIONS MANAGEMENT: Manages the operation through the use of operational plans developed to drive work unit & organizational performance; addresses labor relations issues and applies knowledge of local and national agreements to solve workplace conflicts; analyzes data on a regular basis to determine if adjustments to current operations are necessary to achieve goals.

PERSONAL ACUMEN: Adapts to changes in the business environment; demonstrates trustworthiness and initiative to accomplish work unit and organizational goals and objectives.

WORK UNIT PLANNING: Determines priorities of the work unit on a daily and weekly basis; identifies resources (employees and capital) needed to accomplish goals and allocates resources as allowed to support the priorities and goals established for the work unit and organization as a whole.
 
HOW TO APPLY:
Interested employees must submit their eCareer profile, along with a summary of accomplishments addressing the requirements stated above.  

All applications should be sent to the below address for receipt by Close Of Business (COB) Wednesday, September 13, 2017:

David Guiney
Postmaster
1900 W Oakland Park Blvd Ste 100
Ft Lauderdale, FL 33310-9998

Monday, August 28, 2017

Miami SSAs Earn Gold Star Awards

Miami Postmaster Enrique (Rick) Suarez thanked the following employees, who provided outstanding service to their customers and earned a Gold Star Award for a perfect Retail Customer Experience (RCE) transaction.
“The Gold Star Award is a small token of our appreciation to show that your achievements do not go unnoticed,” said Suarez. “Thank you for all the excellent customer service you provide.”
 
Sunset Branch Sales and Services Associate Frank Lepert
 
 
Pinecrest Postal Store Sales and Services Associate Linda Coley  
 
 
 Quail Heights Branch Sales and Services Associate Ellen Mattox
Photos: Miami Customer Relations Coordinator Mirtha Uriarte

Sunday, August 27, 2017

Getting in the (School) Zone

Postal employees should stay alert now that schools are back in session.

The U.S. Postal Service is reminding employees to watch out for children now that schools are resuming.
Drivers must take precautions to avoid accidents and keep children safe by staying alert, driving defensively and remembering that kids are unpredictable.
While driving, remember to:
  • Slow down and obey the speed limits.
  • Adjust your mirrors so you can see around your vehicle.
  • Avoid backing up your vehicle.
  • Avoid distracted driving.
In a school zone, watch for a flashing yellow light that indicates you must reduce your speed to the limit posted. Do not pass or change lanes and obey posted speed limits in school zones.
Slow down when approaching a school bus. Children will be getting on or off the bus if it has flashing red lights or a stop sign extended.
Vehicles on both sides of the street must stop at least 10 feet away from the bus, until the children have safely entered and exited the vehicle.
The Safety Blue page has additional on-the-job tips, including a Safety Depends on Me video on avoiding distracted driving.

Source: LINK

Saturday, August 26, 2017

Miami SSAs Achieve Gold Status


Miami Postmaster Enrique (Rick) Suarez thanked the below employees who provided outstanding service to their customers and earned a Gold Star Award for a perfect Retail Customer Experience (RCE) transaction. 

“The Gold Star Award is a small token of appreciation to demonstrate that your achievements do not go unnoticed,” said Suarez. “Thank you for all the excellent customer service you provide.”
Dr. Martin Luther King, Jr. Branch Sales and Services Associate Cassandra Frazier
Olympia Heights Branch Sales and Services Associate Olivia Senior 
Town and Country Postal Store Sales and Services Associate Jerry Galindo
Miami Customer Services also would like to congratulate Avenue of the Americas Postal Store Sales and Services Associate Laura Mallin who was not available for a photo opportunity.
Additional Gold Star Award recipients will be posted next week.
Photos: Miami Customer Relations Coordinator Mirtha Uriarte