Thursday, August 31, 2017

Lantana Lead SSA is Good as Gold

Lantana Officer-In-Charge Lori Giordano (right) presented a Certificate of Appreciation to Lead Sales and Services Associate Patricia Thomas (left) to thank her for providing outstanding service to her customers. Thomas earned a second Gold Star Award for a perfect Retail Customer Experience (RCE) transaction. Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders

Wednesday, August 30, 2017

Fort Pierce SSAs Earn 4th Gold Star

The Fort Pierce Main Office received its fourth consecutive perfect score on a Retail Customer Experience (RCE) transaction. Sales and Services Associates Shaniece Freeman-Chavis (left), Joslin Hines (right), and Carlos Camacho (not pictured) earned Gold Star Awards for their outstanding customer service. This Gold Star recognition is the second for Hines. Photo: Dawn Hutson

Tuesday, August 29, 2017

Miami SSAs Earn More Gold Stars

Miami Postmaster Enrique (Rick) Suarez thanked the following employees, who provided outstanding service to their customers and earned a Gold Star Award for a perfect Retail Customer Experience (RCE) transaction.

“The Gold Star Award is a small token of appreciation to demonstrate that your achievements do not go unnoticed,” said Suarez. “Thank you for all the excellent customer service you provide.”

 Kendall Postal Store Sales and Services Associate Tyshika Whitehead 
Olympia Heights Branch Sales and Services Associate Mylene Llama-Castillo
 Shenandoah Finance Unit Sales and Services Associate Emilean Harrell
Photos: Miami Customer Relations Coordinator Mirtha Uriarte

Fort Lauderdale Postmaster Seeks Ad-Hoc Supervisor at Weston Branch

If you’re interested in broadening your postal horizons as an Ad-Hoc Supervisor, Customer Services (EAS-17), Fort Lauderdale Postmaster David Guiney has a detail opportunity.

All qualified career and non-career postal employees in the South Florida District are eligible to apply. The successful applicant will report to the Weston Branch, 1870 N Corporate Lakes Blvd, Weston, FL 33326. This Ad-Hoc position is not to exceed 180 days.  

Non-Scheduled Days: Sunday/Thursday               Hours: 8:00 a.m.– 5:00 p.m.

FUNCTIONAL PURPOSE: Supervises a group of employees in the delivery, collection, and distribution of mail, and in window service activities within a Post Office, station or branch, or detached unit.

KNOWLEDGE OF PERFORMANCE MEASUREMENT systems and standards, and customer satisfaction indicators, as they relate to customer service operations.

CHANGE MANAGEMENT: Prepares employees for change by establishing and maintaining continuous dialogue with employees; communicates change to employees and reassures them during the transition from present to future state.

COMMUNICATION SKILLS: Organizes and expresses thoughts and information in a clear and concise manner while tailoring the message to the audience; engages in active listening; is aware of the impact of nonverbal cues on the message being delivered; takes into account the feelings and motivation of others when delivering a message.

EMPLOYEE FOCUS: Establishes a positive and safe work environment conducive to increasing productivity through treating employees with dignity and respect; defines the roles of employees and clarifies their responsibilities for the success of the organization; provides employees with the tools and support they need to accomplish their goals.

FUNCTIONAL ADMINISTRATION: Completes administrative tasks; generates and analyzes daily reports to ensure appropriate documentation of operations.

OPERATIONS MANAGEMENT: Manages the operation through the use of operational plans developed to drive work unit & organizational performance; addresses labor relations issues and applies knowledge of local and national agreements to solve workplace conflicts; analyzes data on a regular basis to determine if adjustments to current operations are necessary to achieve goals.

PERSONAL ACUMEN: Adapts to changes in the business environment; demonstrates trustworthiness and initiative to accomplish work unit and organizational goals and objectives.

WORK UNIT PLANNING: Determines priorities of the work unit on a daily and weekly basis; identifies resources (employees and capital) needed to accomplish goals and allocates resources as allowed to support the priorities and goals established for the work unit and organization as a whole.
Interested employees must submit their eCareer profile, along with a summary of accomplishments addressing the requirements stated above.  

All applications should be sent to the below address for receipt by Close Of Business (COB) Wednesday, September 13, 2017:

David Guiney
1900 W Oakland Park Blvd Ste 100
Ft Lauderdale, FL 33310-9998

Monday, August 28, 2017

Miami SSAs Earn Gold Star Awards

Miami Postmaster Enrique (Rick) Suarez thanked the following employees, who provided outstanding service to their customers and earned a Gold Star Award for a perfect Retail Customer Experience (RCE) transaction.
“The Gold Star Award is a small token of our appreciation to show that your achievements do not go unnoticed,” said Suarez. “Thank you for all the excellent customer service you provide.”
Sunset Branch Sales and Services Associate Frank Lepert
Pinecrest Postal Store Sales and Services Associate Linda Coley  
 Quail Heights Branch Sales and Services Associate Ellen Mattox
Photos: Miami Customer Relations Coordinator Mirtha Uriarte

Sunday, August 27, 2017

Getting in the (School) Zone

Postal employees should stay alert now that schools are back in session.

The U.S. Postal Service is reminding employees to watch out for children now that schools are resuming.
Drivers must take precautions to avoid accidents and keep children safe by staying alert, driving defensively and remembering that kids are unpredictable.
While driving, remember to:
  • Slow down and obey the speed limits.
  • Adjust your mirrors so you can see around your vehicle.
  • Avoid backing up your vehicle.
  • Avoid distracted driving.
In a school zone, watch for a flashing yellow light that indicates you must reduce your speed to the limit posted. Do not pass or change lanes and obey posted speed limits in school zones.
Slow down when approaching a school bus. Children will be getting on or off the bus if it has flashing red lights or a stop sign extended.
Vehicles on both sides of the street must stop at least 10 feet away from the bus, until the children have safely entered and exited the vehicle.
The Safety Blue page has additional on-the-job tips, including a Safety Depends on Me video on avoiding distracted driving.

Source: LINK

Saturday, August 26, 2017

Miami SSAs Achieve Gold Status

Miami Postmaster Enrique (Rick) Suarez thanked the below employees who provided outstanding service to their customers and earned a Gold Star Award for a perfect Retail Customer Experience (RCE) transaction. 

“The Gold Star Award is a small token of appreciation to demonstrate that your achievements do not go unnoticed,” said Suarez. “Thank you for all the excellent customer service you provide.”
Dr. Martin Luther King, Jr. Branch Sales and Services Associate Cassandra Frazier
Olympia Heights Branch Sales and Services Associate Olivia Senior 
Town and Country Postal Store Sales and Services Associate Jerry Galindo
Miami Customer Services also would like to congratulate Avenue of the Americas Postal Store Sales and Services Associate Laura Mallin who was not available for a photo opportunity.
Additional Gold Star Award recipients will be posted next week.
Photos: Miami Customer Relations Coordinator Mirtha Uriarte

Thursday, August 24, 2017

Storm of the Century

Miami Postmaster Rick Suarez, then a station manager, assists a displaced Miami-Dade County resident with a change-of-address form following Hurricane Andrew.

Tom Day remembers South Florida looking like a war zone after Hurricane Andrew.

“We had Post Offices destroyed, street debris causing flat tires, no street signs or traffic lights,” Day said. “Some neighborhoods you couldn’t even recognize.”

The Category 5 hurricane unleashed its wrath 25 years ago this week, displacing thousands of people and causing more than $26 billion in damage.

Day, the Postal Service’s Chief Sustainability Officer, worked as Miami Operations Support Director at the time. He said the organization faced the challenging task of helping both customers and employees recover from the disaster, the most destructive storm in Florida’s history.

“Some people had no form of ID. They lost everything,” Day said. “We were very dependent on regular carriers to know their customers and identify them.”

USPS set up temporary Post Offices with tents, tables and signs — all arranged in delivery patterns directing customers where to pick up their mail.

Many employees took on different duties, including Walter Dobson, South Florida District’s Operations Programs Specialist who was then a Vehicle Operations Analyst.

“Whatever they needed, we did,” he said.

Debbie Fetterly, a Quality Improvement Specialist at the time, helped American Red Cross workers account for displaced residents.

“As a postal community, we pulled together to give some hope and normalcy,” said Fetterly, now a Southern Area Strategic Communications Specialist.

South Florida is thriving today, but Hurricane Andrew’s legacy remains — especially for USPS. Lessons learned after the storm helped the Postal Service facilitate recoveries from 9/11, Hurricane Katrina and other emergencies.

For Miami Postmaster Rick Suarez, Hurricane Andrew solidified the value of
USPS early in his career as a station manager.

“We establish continuity that things will be OK,” Suarez said. “It really showed me what the Postal Service means to communities.”

Source: LINK
The Quail Heights Post Office in Miami suffered severe damage after Hurricane Andrew struck in August 1992.    

Displaced residents picked up mail at the Quail Heights Post Office.    

USPS set up temporary Post Offices and make-shift delivery routes for customers to retrieve their mail in the disaster’s aftermath.    

August 24, 1992: Destruction at Dawn

Hurricane Andrew was a compact, fast-moving storm that remains one of the strongest and costliest on record. Andrew caused about $26.5 billion in damages, making it the second costliest hurricane on record. Only Hurricane Katrina caused more damage. And only three storms — Katrina in 2005, Camille in 1969 and an unnamed Florida Keys hurricane in 1935 — were more intense.

It was 25 years ago today that this Category 5 storm slammed into South Florida.

It had been a relatively quiet hurricane season when the first signs of the storm emerged off the west coast of Africa. A tropical depression formed and moved westward, drifting midway between Bermuda and Puerto Rico. Initially, forecasters did not expect the lingering depression would amount to much. But then the system encountered favorable environmental conditions that caused rapid strengthening, transforming it into a hurricane.

Hurricane Andrew was moving through the Atlantic Ocean, over the Bahamas, and on a course for South Florida. Forecasters predicted it would make landfall in Fort Lauderdale. But on August 24, Andrew's eye hit shore near Florida City, 25 miles south of downtown Miami, at 4:52 a.m., descending with wind gusts up to 168 miles per hour. 

But Andrew brought together neighbors. And the Postal Service delivered. The sight of a Letter Carrier delivering the mail in South Dade County provided a sense of normalcy and hope to those whose lives forever had changed.

Then Miami County Line Annex Manager Enrique (Rick) Suarez (above, left) --- and today, Miami Postmaster --- assisted a displaced South Dade County resident with a Change of Address form. 
"Hurricane Andrew solidified the value of the Postal Service early in my career as a Station Manager," Suarez said. "It really showed me what the Postal Service means to communities."

Customers whose homes had been destroyed were able to pick up their mail at a designated Post Office in South Dade County.
When I first arrived in South Miami as the new District Manager, I was really surprised and sad after seeing all the damages that Hurricane Andrew did to South Miami and Homestead. Driving down to Homestead, I saw trees without leaves and branches, it looks like a war zone. The trees were standing like toothpicks and no leaves or branches. I felt very sad for the people of South Miami and Homestead.
I was instructed by Headquarters to get the mail delivery back as soon as possible. I received much assistance from postal family all over the country in helping our fellow postal employees. The most important necessity during the recovery was to have water and electricity back again to the community.  

We were receiving water from the Tampa area on a weekly basis for our postal employees. Homestead was completely destroyed by the hurricane. Houses and street signs were demolished. However, the people of Homestead were strong and eager to have their community back again.
We have a group of managers doing strictly recovery work to bring back postal service to the community. We appreciated the help of the military personnel.

In addition to Postal Officials, Police Departments and local organizations provided assistance and cooperation. We had make-shift Post Offices during the reconstruction of buildings and houses. We had temporary mobile homes  to provide mail service to the people of Homestead.
I am very proud of our postal employees for their efforts, sacrifices and genuine support to help the community. We came together as one family and got things done without one single complaint from anyone of our postal family.

Thank You,
Leo Tudela
Former South Florida District Manager

In August 1992, Training Technician Russell Lind was a Tour 3 Outgoing Mail Processing Clerk at the Fort Lauderdale Processing and Distribution Center.
He lived in a Fort Lauderdale condo on the beach. The National Hurricane Center had predicted that Andrew would make landfall in Broward County so he evacuated --- and stayed with friends in the Country Walk development in South Dade County. 

His friends had prepared their home with hurricane shutters and had stocked up with supplies. But no one was prepared for an unwelcomed guest named Andrew.

"Andrew sounded like a freight train. I heard two big cracks, and then the roof flew off and the water came pouring in," Lind said. "Then the windows blew out of the house."

Lind and his friends ran and sheltered under a nearby bridge while watching the Country Walk neighborhood fall apart. After the storm, he found his truck pinned under a tree. So he walked home to Fort Lauderdale. Took him five days.

"Nothing was recognizable so I kept asking people 'Where is I-95?'” he said. "I slept on the side of the road."
Ironically, his Country Walk friends came to live with him for the next nine months while they rebuilt their home.

The following year, Lind sold his beachfront home. 
“No more water for me,” he said. 

Wednesday, August 23, 2017

Eclipse Stamp is Hot at Frost Museum

From left, Nicholas and Sabrina Pons were among the first customers to purchase the Total Eclipse of the Sun Forever stamps at the August 21 dedication at the Phillip and Patricia Frost Museum of Science in Miami, FL. Miami Customer Services sold almost $3,000 in stamps. Photo: Miami Customer Relations Coordinator Mirtha Uriarte
Marketing Manager Juan Nadal (left) and internationally-known television and radio personality Patricia Herrera (right) posed at the Total Eclipse of Sun Forever stamp dedication at the Frost Museum in downtown Miami. During his presentation, Nadal explained to the standing-room-only crowd that this is the first U.S. stamp to use thermochromic ink, which reacts to the heat of your touch. "Placing your finger over the black disc on the stamp causes the ink to change from black to clear to reveal an underlying image of the moon. The image reverts back to the black disc once it cools," he said. Photo: Miami Customer Relations Coordinator Mirtha Uriarte
During the eclipse countdown in the museum's moon lab, this postal trio reflected on theme-related songs and voted that Corey Hart's "Sunglasses at Night" was the most appropriate tune for the occasion. From left, Fort Lauderdale Customer Relations Coordinator Kelly Worthman, Strategic Communications Specialist Debra Fetterly, and Miami Customer Relations Coordinator Mirtha Uriarte. Photo: Marketing Manager Juan Nadal
Miami Customer Relations Coordinator Mirtha Uriarte (left) shared her excitement for the Total Eclipse of the Sun Forever stamp with a TV Marti reporter and videographer. Photo: Fort Lauderdale Customer Relations Coordinator Kelly Worthman

Monday, August 21, 2017

Lake Park SSA Scores 100% Twice

Lake Park Branch Sales and Services Associate Maura Norris (left) is all smiles after receiving recognition for her two perfect Retail Customer Experience (RCE) transactions. Manager, Customer Service Operations Virginia Rhodes (right) thanked Norris for consistently providing excellent service to her customers and encouraged her to keep up the good work. Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders

No Finders, Keepers

Stephen Kochersperger, senior research analyst at USPS Headquarters in Washington DC, examines vintage collection boxes. The U.S. Postal Service is reminding employees to check with the USPS historian before selling or discarding historic items.

USPS is reminding employees to not hold onto old postal equipment or other historic objects for themselves.
The reason: These items belong to USPS — and theft of postal property is a federal felony.
Employees might come across such items when cleaning up workspaces, preparing for retirement or moving from a USPS location.

Local postal officials might also think they can dispose of historical items, but whether the disposal is by loan, donation or sale, approval by the USPS historian is required.
Requests for approval must include a photograph and description of the item. The USPS historian can also provide further guidance in disposing of valuable historic records.

For more information, refer to Handbook AS-701, Asset Management, Part 6-4.4, Material Requiring Special Approval. The historian’s email address is

Artifacts in the USPS collection include uniforms, a leather delivery satchel, employee badges and postmarking and canceling hand stamps.    

Other artifacts in the USPS collection include a letter carrier uniform coat and cap, a city delivery zone guide and a canvas collectors’ satchel.    

The USPS collection also includes locks, scales and more.    

Source: LINK

Sunday, August 20, 2017



WPB SSA Scores 100% RCE

Sales and Services Associate Anthony Peguero (second from right) earned a perfect score on a recent Retail Customer Experience (RCE) transaction at the West Palm Beach Main Office Window Unit.
“I am extremely proud of Anthony and the team at the Main Office Window Unit,” said Supervisor, Customer Services Stacey Hill (right). “As a team, we have been working very hard to deliver exceptional service to our customers.”

Manager, Customer Service Lesly Jerome (left) and Manager, Customer Service Operations Gilberto Vega (second left) joined Hill in thanking Anthony for delivering the brand.

Photo: West Palm Beach Customer Relations Coordinator Curlita Rogers-Saunders

Saturday, August 19, 2017

Remembering Hurricane Andrew

Hurricane Andrew was not the deadliest tropical cyclone to strike the U.S. mainland, but the compact, fast-moving storm remains one of the strongest and costliest on record. This Category 5 storm slammed into South Florida --- with a direct hit on Homestead --- on August 24, 1992.

Hurricane Andrew’s legacy remains as the 25th anniversary approaches later this month. If you experienced Hurricane Andrew and want to share your story with the South Florida Postal Family, please contact Strategic Communications Specialist Debbie Fetterly at  or 954-527-2941. Your story (and photos) will be featured in the South Florida Postal Blog at

History has taught us that lack of awareness and preparation are common threads among all major hurricane disasters. While we cannot control Mother Nature, we can control how well we’re prepared to weather a hurricane or a tropical storm. Knowing our vulnerability and the actions to take can reduce the effects of a weather disaster. Our family’s safety and security depend on it.  Our customers also depend on us to restore service as quickly and as safely as possible. Sharing your Hurricane Andrew experience and lessons learned can help all of us better prepare for the wrath of Mother Nature.  

Post Offices Prepare for Eclipse

Post Offices in the path of the Aug. 21 total solar eclipse are gearing up for the historic event.

The eclipse will produce a 70-mile wide “path of totality” through 14 states. The path is expected to begin in Oregon shortly after 10 a.m. PDT and depart South Carolina around 2:47 p.m. EDT.

Tens of thousands of spectators are expected to flock to the path of the eclipse, which will be the first total solar eclipse to cross U.S. mainland from coast to coast since 1918.

“We’re a small community, so we’re not sure how this may affect mail delivery.

We’re stocking up on extra fuel and taking precautions,” said Ilah Bennett, Postmaster in Dayville, OR, one of the towns in the eclipse’s path.

Other postal preparations include advising employees to wear proper eye protection and gearing up for a deluge of customers seeking the new Total Eclipse of the Sun stamps, a first-of-its-kind offering that transforms into an image of the moon when you touch it.

Additionally, Post Offices in Oregon and southern Washington are offering special postmarks.

Source: LINK

Friday, August 18, 2017

Kendall SSA Shows Appreciation

Miami Postmaster Enrique (Rick) Suarez recognizes Sales and Services Associates with the Gold Star Award and a gift certificate to thank them for a perfect Retail Customer Experience (RCE) transaction.
Kendall Finance Unit Sales and Services Associate Karen Schultz (above) was recognized for her perfect RCE and was grateful of Suarez’ actions.

“I was just doing what I love to do which is taking care of our customers,” said Schultz. “I don’t feel we should be recognized for doing our job.”
Suarez understands it is part of their responsibilities, but also realizes not everyone has the great demeanor Schultz has with her customers.

Schultz appreciated the Postmaster’s gesture and later wrote an email to Miami Customer Relations Coordinator, Mirtha Uriarte:

“I really appreciated the gift card from the Postmaster, it gave me a great idea I wanted to share with you.  I went to Publix and spent the gift card, adding a little extra money, to buy several items, especially buy-one-get-one (BOGO) deals to donate to the food pantry at my church. They offer the food first to members (we have a lot of single moms with unresponsive dads) and then to anyone else in community who needs the help. So, thanks to the Postmaster, I was able to help some people in need.  That, to me, is a great reward for just doing my job!”

Photo: Miami Customer Relations Coordinator Mirtha Uriarte

Thursday, August 17, 2017

A Total Eclipse of the Sun

Photos: Ft Lauderdale Customer Relations Coordinator Kelly Worthman
The Total Eclipse of the Sun stamp dedication drew a standing-room-only crowd at the Broward County Main Library on August 12.
Fort Lauderdale Postmaster David Guiney (left) asked Broward County Main Library Program Manager Barbara Miller (right) to assist with the Total Eclipse of the Sun stamp dedication. 
Fort Lauderdale Postmaster David Guiney (left) shared the stage with Monroe Pattillo (right) who is the Director of the South Florida Amateur Astronomers Association Observatory.
Fort Lauderdale Postmaster David Guiney (left) welcomed Mr. and Mrs. Barry Stein (right) to the Total Eclipse of the Sun stamp event. Barry is a Field Financial Specialist domiciled in the South Florida District.
Fort Lauderdale Postmaster David Guiney (left) posed with Mr. and Mrs.
Parker Bailey (right). Mr. Bailey is the President of the Hollywood Stamp Club.

Wednesday, August 16, 2017

Floral Bouquets Bloom on Stamps

Today the U.S. Postal Service issues the Flowers from the Garden Forever stamps that feature bountiful floral bouquet still lifes by Elizabeth Brandon of Franklin, TN. 

At 4 p.m. CDT, the stamps will be dedicated at the Mary Jo Wegner Arboretum and East Sioux Falls Historic Site in Sioux Falls, SD. Followers of the U.S. Postal Service’s Facebook page can view the First-Day-Of-Issue ceremony live at
“What an honor and privilege it is for me to have my artwork of florals selected for a grouping of United States Forever Stamps,” said Brandon. “I feel a real pride in the fact that so many people can enjoy the traditional and colorful flowers adorning their mail. Art is for everyone, and we all need beauty wherever that may appear. Placing a small stamp of art on our envelopes is one of the small joys of life.”

Brandon’s paintings were inspired by floral still lifes created by Dutch and Flemish artists of the 17th and 18th centuries. Each stamp features one of four of Brandon’s paintings of flowers from the garden artfully arranged in a container.

The floral paintings of Dutch and Flemish artists feature exuberant, massed floral arrangements, which give the impression of wild abandon and impromptu creativity. However, the arrangements were in reality carefully thought out and many times purely imaginary — and frequently botanically impossible. Though the flowers looked as if they had just been plucked from the garden, the bouquets might include flowers that did not bloom during the same season or even grow in the same country. 

One stamp features red camellias and yellow forsythia in a yellow pitcher; another stamp features white peonies and pink tree peonies in a clear vase. An arrangement of white hydrangeas, white and pink roses, green hypericum berries and purple lisianthus in a white vase graces a third stamp; and a fourth stamp shows blue hydrangeas in a blue pot.