Broward, Miami-Dade PCCs Medal

The Broward County Postal Customer Council (PCC) captured the Gold Award in the Membership Excellence category. First Row, from left, Postmaster General/Chief Executive Officer Megan J. Brennan, Fort Lauderdale Customer Relations Coordinator Kelly Worthman, and Fort Lauderdale Postmaster David Guiney. Second Row, from left, Chief Customer and Marketing Officer and Executive Vice President James Cochrane and Deputy Postmaster General/Chief Government Relations Officer Ronald A. Stroman. Photo: Miami Customer Relations Coordinator Mirtha Uriarte

 

As one of the foremost customer communication channels of the Postal Service, Postal Customer Councils (PCCs) represent a way to network, collaborate and build mail knowledge and growth. 

At a recent Postal Service Headquarters ceremony, top performing PCC leaders and groups, including the Broward County PCC and the Miami-Dade County PCC, were honored for their innovation, communication, and dedication to growing the PCC network. 

Postmaster General/Chief Executive Officer Megan J. Brennan and her senior Executive Leadership Team recognized 27 Leadership Award winners for their outstanding work in the mailing and shipping industry.

The Broward County PCC captured the Gold Award in the Membership Excellence category. The Broward County PCC engaged its membership with an invitation for speakers to talk about their businesses and to help with the design of the PCC mailpieces. The PCC also focused on retention, by following up with new members and guests after meetings.

The Miami-Dade County PCC captured the Bronze Award in the Education Excellence category. During Political mail Season, the PCC created a series of political mailing seminars for candidates and campaign managers. The PCC brought in experts from the Marketing Department, including Business Service Network Representatives, and the Sales Department to ensure customers walked away with the information needed to have a successful campaign mailing.

 

 

The Miami-Dade County Postal Customer Council (PCC) captured the Bronze Award in the Education Excellence category. From left, Marketing Manager Juan Nadal, Miami Customer Relations Coordinator Mirtha Uriarte and PCC Treasurer/Southeastern Domain Expert in Mailing and Fulfillment Cathy Brewer. Photo: Fort Lauderdale Customer Relations Coordinator Kelly Worthman