USPS is expanding its use of “lobby assistants” at select Post Offices to help customers take advantage of new self-service opportunities and to help improve the customer experience.
In the South Florida District, a new generation of Self-Service Kiosks has been deployed at the
Gables, Olympia Heights, and Quail
Heights Post Offices. Self-Service Kiosks will be deployed in 13
additional South Florida Post Offices in January.
The new kiosks feature a brighter and larger touch screen and also have a scanner for pricing greeting cards and ReadyPost products, along with a scale. The Postal Service’s expanded use of “lobby assistants” is intended to introduce customers to the new kiosks and show them how they work. The lobby assistants also will greet and prepare customers waiting in line to make their transactions with retail associates quicker and easier.