There's a 'Passport Princess' in WPB

The West Palm Beach Main Office Passport Acceptance Facility was recently recognized as a top 10 Performer in the State of Florida for “Exemplary service to the community and the U.S. Department of State, Passport Service.”

Durron Swain, Passport Specialist, Miami Passport Agency, presented the award to staff at the unit. The Award was based on the number of applications executed in 2011, out of an approximate 270 acceptance facilities.

The award comes as no surprise due to the efforts put forth by Lead Passport Clerk Adrienne Fortunato. Adrienne is a proud grandmother of nine and uses that experience when taking photos for children’s passports. She has the little girls tell her “what Princess they want to be” and for the boys she will ask what “Super Hero they want to become.”  Adrienne has found this practice to “work like a charm” avoiding any panic for the children.  Adrienne also advises customers, especially the elderly, to choose a passport book over a card when booking a cruise.  “I don’t recommend a card for a cruise, because in the event of a medical emergency, they would not be able to be flown off the ship.”

The West Palm Beach Post Office proudly accepted the award for its “conscientious execution of passport applications, excellence in customer service, and commitment to ensuring the integrity of the U.S. passport."  The West Palm Beach Acceptance facility is staffed Monday through Saturday, no appointment necessary, and serves customers on a first-come first-served basis.