Tuesday, July 9, 2019

POS Survey: Short, Easy and Quick

Retail Manager Sue Walker regularly visits South Florida Post Offices to promote the ease and convenience of completing the Point Of Sale (POS) Survey.
The survey asks six questions to gather customers’ perception of overall satisfaction with their visit to the retail unit --- employee attributes including knowledge, courtesy, efficiency and attitude --- as well as Wait Time In Line (WTIL).  Three easy ways to take the survey:

· Online at postalexperience.com/POS Survey
· Scan the QR code with a QR reader or camera that takes you directly to the survey
· Call 1-800-410-7420
“The survey provides us with real-time feedback to ensure we are providing a positive experience,” said Walker. 

Recently at the Jog Road Post Office in Boynton Beach, FL, Walker utilized the POS Survey tear pad to demonstrate how customers may use their phone camera to scan the QR Code to access the survey. 

“Customers were surprised how short, easy, and quick it is to take the survey, and they promised to take the POS Survey for every trip to the Post Office,” said Walker.  

'What Safety Means to Me!'

Thursday, July 4, 2019

Today is the Fourth of July

Today is Independence Day, also known as the Fourth of July, the annual holiday that commemorates the adoption of the Declaration of Independence in 1776.

Independence Day holds special significance for the Postal Service, whose history is closely tied to the nation’s birth.

The organization traces its roots to July 26, 1775, when Benjamin Franklin was appointed Postmaster General by the Second Continental Congress, a convention of delegates from the 13 Colonies.

The Founding Fathers considered a strong postal system so important to the nation’s success that the U.S. Constitution empowered Congress to “establish Post Offices and post roads” to help ensure the free flow of ideas and information.

“The Postal Service has served the American people for more than 240 years,” said Postmaster General Megan J. Brennan. “Our history is America’s history, and we’re proud of the important role our organization has played in shaping the nation. Our commitment to public service is unwavering, and we will continue to bind our country through prompt, reliable and efficient delivery services.”

The National Archives’ site has a history of the Declaration of Independence, while usps.com has more information about the Postal Service’s history.

Source: LINK

Wednesday, July 3, 2019

Hialeah SSA: 12 Perfect RCE Scores and Counting!

Story & Photo: Miami Customer Relations Coordinator Mirtha Uriarte

Hialeah Sales and Services Associate Michael Green (above) is recognized with two Gold Star Certificates after receiving back-to-back perfect scores on recent Retail Customer Experience (RCE) transactions. 

He accomplished his seventh perfect RCE transaction while covering at the Palm Village Branch, followed by his eighth the very next day while back at Promenade Branch. Since the South Florida District began tracking individual  performance, Green has received recognition for eight RCE transactions. 

“I really have 12 total under my belt, but who is counting?!” exclaimed Green.

Green does whatever it takes to provide a great customers experience every time and has a great technique to get customers to complete survey before they leave the unit. He circles the survey information and link and uses his pleasant attitude, smile and great demeanor to encourage the customers to complete the survey before they leave the Post Office.

Saturday, June 15, 2019

Don't Be Driven to Distraction

The U.S. Postal Service wants you to be on the lookout for children who are in neighborhoods — including front lawns, streets, parking lots and driveways — now that most schools are closing for the summer.

Here are some things to remember:

• Whenever you see a ball rolling in the street, you’re likely to see a child following it. Slow down and prepare to stop quickly.

• If an ice cream vendor enters a neighborhood, watch for children coming from all directions.

• Pay attention to any lone child walking along the street. You’re much more likely to overlook a single youngster than several together.

• Be extremely alert around children and others on roller skates, skateboards or roller blades because they can roll into the street.

• Bicyclists, especially young or novice riders, should be watched carefully and given plenty of room.

• Never give mail to children from inside your vehicle.

Source: Link

'What Safety Means to Me!'

Friday, June 14, 2019

Fly POW-MIA Flag on Flag Day Today

Today is Flag Day, one of six days a year that Postal Service facilities are required to fly the POW-MIA flag. Its display honors the sacrifices made by members of the U.S. Armed Forces held as Prisoners of War or listed as Missing In Action. The POW-MIA flag must fly below the U.S. flag.

Both the U.S. flag and the POW-MIA flag should be flown at full staff.

For more information, refer to the Postal Service’s guidelines for U.S. flag display and maintenance, as well as the requirements for displaying the POW-MIA flag.

 History of Flag Day:

In the American Revolution broke out in 1775, the colonists weren’t fighting united under a single flag. Instead, most regiments participating in the war for independence against the British fought under their own flags. In June of 1775, the Second Continental Congress met in Philadelphia to create the Continental Army — a unified colonial fighting force — with the hopes of more organized battle against its colonial oppressors. This led to the creation of what was, essentially, the first “American” flag, the Continental Colors.

For some, this flag, which was comprised of 13 red and white alternating stripes and a Union Jack in the corner, was too similar to that of the British. George Washington soon realized that flying a flag that was even remotely close to the British flag was not a great confidence-builder for the revolutionary effort, so he turned his efforts towards creating a new symbol of freedom for the soon-to-be fledgling nation.

On June 14, 1777, the Second Continental Congress took a break from writing the Articles of Confederation and passed a resolution stating that "the flag of the United States be 13 stripes, alternate red and white," and that "the union be 13 stars, white in a blue field, representing a new constellation."

In 1916, President Woodrow Wilson marked the anniversary of that decree by officially establishing June 14 as Flag Day.


'What Safety Means to Me!'

Thursday, June 13, 2019

School's Out! Watch for Children

As school is in summer recess, all employees are reminded to take extra traffic safety precautions. Children are at increased risk of transportation-related injuries from pedestrian, bicycle, and motor vehicle crashes this time of year. 

Tips on Backing:

ü  Backing always is a conscious decision, done of our own free will. No one backs up his or her vehicle by accident, although the act of backing may well cause an accident.
ü  Backing is inherently dangerous. Do not put yourself in a situation that requires backing.
ü  Backing accidents ALWAYS are preventable.
ü  Do not back your postal vehicle unless it is absolutely necessary. If you miss a delivery, park and secure your vehicle and walk back to make the delivery. Or go around the block.
ü  Never pull into a driveway that requires you back out.
Source: District Safety Office

Strengthening Your Home

'What Safety Means to Me!'

Wednesday, June 12, 2019

Looking for a Special Assignment?

USPS Honors George H.W. Bush

Today, the U.S. Postal Service is issuing a Forever stamp honoring George Herbert Walker Bush, America’s 41st President, who died on November 30, 2018. The President would have turned 95 today.

The First-Day-Of-Issue dedication ceremony is at 11 a.m. at the Annenberg Presidential Conference Center, Frymire Auditorium in College Station, TX.

George Herbert Walker Bush (1924–2018), served as America’s 41st president from 1989 to 1993. During his term in office, he guided the United States and its allies to a peaceful end of the Cold War, helped reunify Germany, and led a multinational coalition that successfully forced Iraq to withdraw from Kuwait during the Persian Gulf War.

On the domestic front, President Bush signed historic civil rights legislation to integrate Americans with disabilities more fully into society. His Clean Air Act tightened air pollution standards and dramatically reduced urban smog and acid rain. George Bush also called and inspired millions of Americans to serve their communities with his vision of “a thousand points of light.”

In addition to serving as vice president under President Reagan, Bush held a number of other senior leadership roles including Ambassador to the United Nations, Chairman of the Republican National Committee, Chief of the U.S. Liaison Office in China, and Director of Central Intelligence.

George H.W. Bush was the first sitting vice president elected president since Martin van Buren in 1836, and one of only two presidents to have a son who also served as Commander-in-Chief. 

'What Safety Means to Me!'

Tuesday, June 11, 2019

USS Missouri Sails into Post Offices

The USS Missouri will sail into Post Offices across the nation this week.

The Postal Service is marking the 75th anniversary of the battleship’s 1944 commissioning with a stamp that will be released today, June 11.

USS Missouri (BB-63), the last U.S. Navy battleship, made history when she hosted high-ranking military officials from the United States, the Allied powers, and the Empire of Japan in a surrender ceremony that ended World War II in September 1945.

Commissioned on June 11, 1944, “Mighty Mo” played an integral role in the final defeat of Imperial Japan — most notably providing support for the capture of the islands of Iwo Jima and Okinawa.

Following World War II, Missouri made deployments to the Mediterranean as a show of support for free nations under threat from communism and demonstrated her deterrent value.

In 1950, in response to the North Korean invasion of South Korea, Missouri provided support to U.S. and United Nations ground forces.
After being decommissioned in 1955 and serving the next 30 years as part of the Pacific Reserve Fleet, she was brought back into service in 1986. Missouri was deployed to the Persian Gulf and supported U.S. and Allied ground forces in liberating Kuwait in 1990 and 1991.

On March 31, 1992, Missouri was decommissioned for the second and final time. “Mighty Mo” now rests at the Battleship Missouri Memorial in Pearl Harbor, HI, near the USS Arizona Memorial.

Source: Link