Saturday, December 21, 2019
Santa Claus made an early visit to the Consumer and Industry Contact Office to thank employees for a smooth transition into the Customer360 program, which has improved the overall customer experience.
When a customer contacts the Postal Service, his or her customer profile and history of service requests, including open service requests, automatically are loaded into the C360 console. Having a customer’s history available at their fingertips reduces the need for customers to repeat details previously communicated and enables employees to diagnose issues faster and more accurately, resulting in an accelerated quality resolution.
Santa is thinking about implementing such a program at the North Pole, and is in town to consult with the experts in the above photo.
"Believe it or not, some children do complain about the quality of toys distributed through my workshop," said Santa. "I can't afford a tarnished image and need to do all that I can to protect my brand!"