Making sure the mail moves smoothly is a big job — especially during the peak holiday season.
At the Network Operations Center (NOC), the Postal Service’s mission control-style hub in Washington, DC, employees work 24/7 tracking the mail.
The Postal Service expects to deliver 15.5 billion cards, letters and packages during the holidays — or roughly 5,270 mailpieces every second between Thanksgiving and New Year’s Eve.
To keep track of it all, the NOC employees rely on large monitors that show live maps of trailers and trucks carrying mail and packages. Air transportation is monitored too.
Most of the day-to-day work consists of gathering data for multiple daily telecoms with area and field offices to mitigate delays.
The employees also try to predict problems before they happen by keeping a close eye on the weather and how it could affect parts of the nation.
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