Story & Photo by Rose Mannisto
A/Manager, Customer Services, "Team Pompano"
A/Manager, Customer Services, "Team Pompano"
Sooner
or later, those who win are those who think they
can. In this case the “winners” are the dynamic duo at the Margate Branch,
Reggie Sullivan and Shelia Major, supervisors who have risen above most by achieving four
100% in a row on the Retail Customer Experience. Yes, four 100% scores! That is an
achievement difficult to obtain.
Their attitude and working relationship is more like a brother-sister
team where one looks after the other without burden or selfishness. There is a magic quality
they seem to possess with self discipline and greatness in the way they
work.
This rare situation has made the Margate Retail Associates proud
to walk in the door everyday. It is nice to work with a
team of professionals where trust exists. The attitude between the
two is “if you trust in what you love, continue to do it, it will take you
where you need to go.”
This devoted duo loves what they do and it shows. Customers are assisted
the moment they arrive in the Margate Post Office, they do not
wait for service; they are served with respect and speed.
Congratulations Shelia & Reggie --- you have made Pompano proud. Keep up the fantastic
work.
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