ROYO = Many Happy Returns

Have you ever ordered something online that you wanted to return but the company didn’t offer a prepaid return label?
You’re not alone. Consumers pay for about 41 percent of all merchandise returns.
The Postal Service wants to be the preferred returns provider in the minds of both businesses and consumers.  Providing tracking on returns is crucial to achieving this goal.
When a customer brings a Return on Your Own (ROYO) package to a retail location, employees are prompted by the POS system to follow a number of steps that identify the package as a return and match it to a merchant. USPS provides free tracking to both sender and the merchant.
Enhancing the returns experience will help establish the Postal Service as the preferred return service provider and generate new revenue.