Miami is Seeking Buena Vista Station Ad-Hoc Manager, Customer Services

 If you’re interested in broadening your postal horizons as a Manager, Customer Services (EAS-21), Manager, Customer Service Operations Juan Albo wants to hear from you. He is seeking a qualified career postal employee to fill an Ad-Hoc position, not to exceed 90 days, at  the Buena Vista Station, 66 NE 39 ST, Miami, FL 33137. Applicants must be career employees who live within 50 miles of the Buena Vista Station.

Non-scheduled days: Saturday and Sunday     
Hours: 7 a.m. –  4 p.m.
      
REQUIREMENTS:
1. Knowledge of management and budgeting techniques and principles.
2. Knowledge of postal operations in carrier stations, including delivery and collection, retail sales and service, mail distribution and dispatch, and Post Office Box services.
3. Knowledge of provisions of the National Agreement as they apply to delivery operations.
4. Ability to manage the work of others in order to meet production and quality goals, including planning and scheduling, monitoring performance, facilitating the flow of information, and providing technical guidance.
5. Ability to coach and train subordinate supervisors in Customer Service and Delivery operations.
6. Ability to implement and/or oversee programs in compliance with established safety policies and security procedures.
7. Ability to establish and maintain effective working relationships with representatives of employee labor organizations.
8. Ability to communicate, orally and in writing, sufficiently to investigate and resolve customer complaints, and to furnish information to community businesses and governmental agencies regarding postal services.

HOW TO APPLY:
Interested employees must submit their eCareer profile, along with a summary of accomplishments addressing the above eight requirements.

Applications should be sent via mail for receipt by Close Of Business (COB) Friday, June 22, 2018 to: Juan C. Albo, Manager, Customer Service Operations, 995 NW 119 ST, Miami, FL 33168.