People are on the Move at usps.com

To protect our customers’ privacy, when the Postal Service receives a change-of-address order, the National Customer Support Center sends out two confirmation letters to validate the authenticity of the order.

The Customer Notification Letter (CNL) is sent to the new address and contains the customer’s name, new and old address, move type (family or individual), and move effective date. If the data in the CNL is correct, the customer can ignore this letter. If the change-of-address order contains an error or is the result of a fraudulent action, the customer can take the necessary steps to stop the change order by calling 800-ASK-USPS (800-275-8777).

The Move Validation Letter (MVL) is sent to the customer’s old address and contains the customer’s name, old address, move type, and the move effective date. The letter is addressed to the name on the change-of-address order or “CURRENT RESIDENT” to ensure delivery to the address, if occupied. The letter contains a notice stating that the Postal Service received a change-of-address order for the named family or individual at that address, and asks that the customer review the information and report any incorrect or fraudulent information by calling 1-800-ASK-USPS (800-275-8777). If the named individual or family has moved, the current resident can ignore the notice and it will not have any effect on the delivery of their mail.

You may also submit a change-of-address by telephone at 1-800-ASK-USPS. If the change-of-address order is submitted via the Internet or phone, the customer must use a major credit card to validate and complete the transaction. If the customer submits the change-of-address order found in the Movers Guide, the customer must sign the form to verify that he or she has read the notice and understands that an unauthorized change-of-address order is a federal offense. The form should then taken to their local Post Office, given to the letter carrier or mailed.