“Working for the Postal Service is great,” said Selvin. “But finding a customer’s lost Birth Certificate and Passport in the mail for a cruise departing at 4 pm that day is priceless!”
As Selvin was leaving the Sabal Palm Post Office at 1 pm, a vehicle driven by a frantic customer cut him off in the parking lot. The customer exited her vehicle and explained that she had to find her Express Mail that contained her Birth Certificate and Passport. The sender had written the wrong address, but correct ZIP Code on the mailpiece.
Selvin asked the customer to follow him to the Tamarac Post Office that delivered ZIP Code 33319. However, on the way, Selvin had a hunch that the Express Mail was at the Fort Lauderdale Processing and Distribution Center so he pulled over, and the customer parked behind him. He called Expeditor Doug Elbaum who then located the Express Mail. Selvin exited his vehicle to share the good news with the customer.
“When I mentioned the sender’s name to her, she jumped out of her car and gave me the biggest bear hug known to man!” said Selvin. “Her tears of joy absolutely were overwhelming when we picked up the Express Mail. Her repeated thanks to me truly was a heartwarming feeling.”
Photo: William G. Quinn, Jr.
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