Deputy Postmaster General Ron Stroman earlier this month visited the Houston District to talk with employees about the importance of good customer service. He shared with employees his personal vision of the Postal Service’s future and encouraged their feedback.
Stroman told employees he is optimistic about the state of the business and is especially proud of the outstanding job that they do on a daily basis “Throughout my career, I have never seen this level of dedication,” he said. “It’s very heartwarming, and makes me proud to be a part of the Postal Service.”
The DPMG also emphasized that now is the time to step up to the plate. “In order to remain viable in today’s world, the Postal Service has to offer what its competitors offer — and more,” he said.
According to Stroman, the four USPS Customer Experience Essentials — Telephone Courtesy, It Begins with a Smile, Delivery Done Right and We Value Your Business — have a positive impact on customers’ relationships with employees. He stressed the need to make every customer interaction a positive one.
The DPMG also took time to recognize a local hero. Almeda, TX, Post Office Letter Carrier Danny Thompson rescued two children who were asleep when a fire started in their home — an event which received considerable local media coverage.
“I was just in the right place at the right time,” Thompson said. “I think any citizen in Houston would have done the same thing.”
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