SFL 'Wait' for Recognition is Over

USPS has been conducting a Wait-Time-in-Line (WTIL) Traveling Trophy Competition to improve the retail customer experience (RCE).
At the end of each quarter, the district in each Area with the best WTIL score receives an award it retains for the next quarter. High-performing districts also receive congratulatory letters from Delivery and Post Office Operations VP Dean Granholm.
In quarter 3 results, five districts were consecutive winners, and two — Greensboro (98 percent) and Northern New England (97.2 percent) — have won six consecutive times.  
This is the first time that five districts have won WTIL recognition for two consecutive quarters. Central Pennsylvania, Gateway and Sacramento districts also have repeated their award-winning performance for the second consecutive quarter.
Other high-performing districts include Arkansas (94.6 percent) and Hawkeye (95.4 percent).
Many districts showed significant improvement in the third quarter. South Florida District’s score went from just under 76 percent in fiscal year 2011 to 84.7 percent in the first quarter of 2012 — an increase of more than 8 percentage points.
The Postal Service’s overall performance in quarter 3 was 89.8 percent.