North Miami Wins SSK Contest

L to R:  SSA Taskisha Crome, Retail Supervisor Thoretha Vancol, and SSA Rubi Minter.

Article & Photo:  Mirtha Uriarte, Miami Customer Relations Coordinator

Headquarters held a Nationwide “Self Service Kiosk (SSK) Improvement” during Fiscal Year 2013 between March and August. South Florida’s North Miami Branch took the lead during August and won after competing with 22 other units in its category.  North Miami SSAs achieved an overall 10.97% overall improvement during this period.   

Retail Manager Charisse Nadal presented the North Miami Team a $150 American Express gift card on behalf of Kelly Sigmon, Vice President, Channel Access.  (Later, the team purchased breakfast and lunch for all North Miami employees.)

Miami Officer-in-Charge Enrique Suarez takes the SSK adoption rate very seriously and emphasizes the importance that all Sales and Service Associates must promote and encourage customers to utilize the kiosk.

“We must continue to educate our customers on the benefits the SSK.  Once our SSAs assist customers in familiarizing themselves with the kiosk, it will be a win-win situation,” said Suarez.  “Use of the kiosk reduces wait time in line and improves our retail effectiveness.”