Retail Offices on Road to Silver, Gold

At the modern Olympic Games, winners of a sporting discipline receive a gold medal in recognition of their achievement.

In the U.S. Postal Service, the road to gold in is paved with a retail initiative to improve customer experience, maximize revenue, and improve cost efficiency.  The Premier Office Program provides Post Offices with the necessary tools to do just that!

The program includes 82 South Florida Post Office of the 3,100 national sites selected.  Participating Post Offices represent the retail face of the Postal Service and account for 44 percent of all Post Office walk-in and self-service kiosk revenue. Each site has annual revenue exceeding $1.5 million.   

South Florida participating offices have achieved Bronze status.  They’re now focused on Silver and Gold certification.

To qualify as a Premier Office, Retail Associates in all participating offices successfully completed training modules on a variety of topics, i.e. telephone courtesy, the customer experience, and lobby assistance.

A/Retail Specialist Fred Romero conducted certification training for participating Postmasters and Managers, Customer Service.  Premier Offices also must comply with an itemized Retail Standardization checklist (i.e. retail lobby has the correct point-of-purchase marketing materials, is clean, and is properly stocked with packaging materials). Additionally, these facilities must be current on their Facilities Data Base certifications. 

The higher levels of certification process --- silver and gold – require more training and standardized processes.  Offices in the program must attain silver certification by March 31, 2014.  The ultimate goal is for all 3,100 offices to be gold certified no later than September 30, 2014.

BOCA RATON:  Boca Rio Branch, Downtown Boca Raton Station, Woodlands Station 

BOYNTON BEACH:  Boynton Beach Main Office, Jog Road Station

DEERFIELD BEACH:  Deerfield Beach Main Office, Village Station

DELRAY BEACH:  Delray Beach Main Office

FORT LAUDERDALE:  Davie Branch, Fort Lauderdale Main Office, Oakland Park Branch, Plantation Branch, Southside Station, Sunrise Branch, Tamarac Branch, Weston Branch, Westside Station

FORT PIERCE:  Fort Pierce Main Office

HALLANDALE:  Golden Isles Postal Store, Hallandale Post Office

HIALEAH:  Hialeah Lakes Station, Hialeah Main Office, Miami Gardens Branch

HOLLYWOOD:  Flamingo Branch, Hillcrest Postal Store, Hollywood Main Office, Pembroke Pines Branch, South Florida Main Office, University Postal Store

HOMESTEAD:  Homestead Main Office

JUPITER:  Jupiter Main Office

KEY LARGO:  Key Largo Post Office

KEY WEST:  Flagler Finance Station, Key West Main Office

LAKE WORTH:  Greenacres Branch, Lake Worth Main Office

MIAMI:  Blue Lagoon Branch, Buena Vista Station, Coconut Grove Station, Coral Gables Branch, Country Lakes Branch, Doral Branch, Father Felix Varela Branch, Flagler Station, Jose Marti Station,  Kendall Branch, Ludlam Branch, Metro Postal Store, Miami GMF Postal Store, Milam Dairy Branch, Norland Branch, North Miami Branch, North Miami Beach Branch, Olympia Heights Branch, Pinecrest Postal Store, Quail Heights Branch, Snapper Creek Branch, South Miami Branch, Sunset Branch, Tamiami Station, Town and Country Postal Store, West Dade Branch

MIAMI BEACH:  Carl Fisher Finance Station, Miami Beach Main Office, Normandy Station, Ocean View Station, Surfside Branch

OKEECHOBEE:  Okeechobee Main Office

PALM CITY:  Palm City Main Office

POMPANO:  Atlantic Branch, Coral Springs Branch, Lighthouse Point Finance Unit, Margate Branch, Pompano Beach Main Office, Tropical Reef Station

PORT ST LUCIE:  Midport Station, Port St Lucie Main Office

STUART:  Stuart Main Office

WEST PALM BEACH:  Haverhill Branch, Palm Beach Gardens Branch, Palm City Main Office, Palms West Branch, Riviera Beach Branch, West Palm Beach Main Office